Call Center Agent (Bacolod Site)

Neksjob Philippines; Bacolod; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

HMO and health benefits

Paid leaves

Paid training

Night differential and overtime pay

Government-mandated benefits (SSS,Phil

Job summary

Neksjob Philippines in Bacolod is hiring Call Center Agents to join our on-site Bacolod team. You will handle inbound and outbound customer interactions, resolve inquiries, and provide product information while aiming for exceptional customer experiences

No experience is required; high school graduates are welcome, with college graduates an advantage. We offer paid training, competitive pay, and benefits including health coverage and leaves.

Qualifications

• High school graduate required; Senior High graduates welcome.
• College graduates are an advantage but not required.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Respond to inquiries regarding products, services, billing, and accounts.
• Resolve customer concerns while maintaining a positive experience.

Skills

Interpersonal skills

Active listening

Verbal English

Written English

Education

High School Diploma or equivalent

Job description

On-site - Bacolod No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Government Mandated Benefits

Professional Development

Job Training, Professional Development

Job Summary

We are looking for enthusiastic, customer-focused, and results-driven Call Center Agents to join our Bacolod team. As a Call Center Agent, you will be responsible for handling inbound and/or outbound customer interactions, resolving inquiries, providing product or service information, and ensuring an exceptional customer experience while meeting company performance standards.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries regarding products, services, billing, and account information.
• Resolve customer concerns and complaints while maintaining a positive customer experience.

Qualifications

• High school graduate (Senior High School graduates are welcome to apply); college graduates are an advantage.
• Excellent verbal and written English communication skills.

Preferred Skills

• Strong interpersonal and active listening skills.
• Ability to multitask in a fast-paced environment.
• Good attention to detail and organizational skills.
• Positive attitude and willingness to learn.
• Ability to work independently and as part of a team.
• Competitive salary package
• Performance incentives and bonuses
• Paid training
• HMO and health benefits
• Paid leaves
• Career growth and development opportunities
• Night differential and overtime pay (when applicable)
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)