Customer Service Representative - Bacolod

Tasq Staffing Solutions Inc.; Baco; On-site; PHP 201,000 - 268,000; Full time

Job summary

Tasq Staffing Solutions Inc. in Bacolod is seeking CSR professionals to join a fast-growing account. You will deliver exceptional service by listening to customers, guiding them, and solving inquiries via phone, email, and chat.

This on-site role requires strong English communication, a willingness to work shifting schedules, and the ability to start ASAP. You will maintain accurate records and collaborate with teammates to improve service delivery.

Qualifications

• High school graduate (old curriculum) or senior high school graduate.
• Proficient in English (spoken and written).
• On-site in Bacolod; willing to work shifting schedule.
• Available to start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Skills

Customer service

Communication

Problem-solving

Record keeping

Team collaboration

Education

High School Diploma (Old Curriculum) or Senior High School Graduate

Job description

We are looking for CSRs to join a fast growing account in Bacolod. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate with or without experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Bacolod
• Amenable to work on shifting schedule
• Can start ASAP