Call Center Representative (Alabang & Cebu)

ESolutions; Muntinlupa; On-site; PHP 279,000 - 446,000; Full time

Job summary

ESolutions in Alabang, Muntinlupa seeks a Customer Service Representative with 2+ years of home loan insurance experience supporting a US account. You will handle inquiries, provide accurate information, and resolve concerns while following established procedures and quality standards.

The role requires onsite work at Alabang Town Center, a night shift from 9:00 PM to 6:00 AM PH Time, and a start date of October 26, 2026. Strong English communication and customer service skills are essential.

Qualifications

• 2+ years of home loan insurance experience supporting a US account.
• Bachelor's degree in any 4-year course.
• Excellent English communication skills.
• Strong customer service and problem-solving skills.
• Good attention to detail and professional handling of customer concerns.
• Willing to work onsite in Alabang Town Center.
• Night shift schedule, 9:00 PM–6:00 AM PH Time.
• Available to start on October 26, 2026.

Responsibilities

• Handle customer inquiries and concerns related to home loan insurance services.
• Assist customers with account, policy, and insurance-related requests.
• Provide accurate information and appropriate solutions based on established procedures.
• Resolve customer concerns efficiently and professionally.
• Review customer information and ensure accurate documentation of interactions.
• Coordinate with relevant teams when escalation or additional assistance is required.
• Maintain a high level of customer service and professionalism.
• Follow account policies, procedures, quality standards, and compliance requirements.
• Meet established productivity, quality, and customer satisfaction targets.

Skills

Home loan insurance experience

Customer service

Problem-solving

Attention to detail

English communication

Education

Bachelor's Degree

Job description

Location: Alabang, Muntinlupa

Schedule: Nightshift

Job Summary

We are looking for a Customer Service Representative with 2+ years of home loan insurance experience supporting a US account. The successful candidate will handle customer inquiries, provide accurate information, resolve concerns, and deliver excellent customer service while following account procedures and quality standards.

Qualifications

• At least 2 years of home loan insurance experience supporting a US account / or 1 year CSR exp
• Must be a Bachelor's Degree graduate of any 4-year course
• Excellent English communication skills
• Strong customer service and problem-solving skills
• Good attention to detail and ability to handle customer concerns professionally
• Willing to work onsite in Alabang Town Center
• Amenable to a night shift schedule, 9:00 PM–6:00 AM PH Time
• Available to start on October 26, 2026

Responsibilities

• Handle customer inquiries and concerns related to home loan insurance services
• Assist customers with account, policy, and insurance-related requests
• Provide accurate information and appropriate solutions based on established procedures
• Resolve customer concerns efficiently and professionally
• Review customer information and ensure accurate documentation of interactions
• Coordinate with relevant teams when escalation or additional assistance is required
• Maintain a high level of customer service and professionalism
• Follow account policies, procedures, quality standards, and compliance requirements
• Meet established productivity, quality, and customer satisfaction targets