Customer Service Representative – 6 Months BPO Voice Experience | Cebu IT Park

Accenture; Philippines; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

HMO coverage

Free medicines

Expanded maternity leave

Expanded paternity leave

Employee Stock Purchase Plan

Paid sick leave

Paid vacation leaves

Allowances and incentives

Loyalty gift

Christmas gift

Inclusion benefits

Flexible working arrangements

Upskilling trainings

Volunteering opportunities

Job summary

Accenture Cebu is seeking a Customer Service Representative to support customer care functions with emphasis on call quality and timely issue resolution. This walk-in hire event is organized at the Cebu IT Park location, inviting candidates with diverse educational backgrounds and BPO experience.

Applicants should be flexible with shifting schedules, including holidays, and be ready to work in Cebu City, Cebu.

Qualifications

• Excellent English communication skills.
• Open to college graduates with at least 6 months of BPO experience.
• Open to high school, senior high school graduates or college undergraduates with at least 2.5 years of BPO experience.
• Amenable to work on shifting schedule and during holidays if needed.
• Willing to work in Cebu City, Cebu.

Responsibilities

• Primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Skills

English skills

BPO experience

Shift work

Open to multiple education levels

Job description

Accenture Cebu is currently looking for talented individuals for our Customer Service Representative. Join Our 1-Day Hiring for This Role!

Walk-In Details

Monday to Thursday (except holiday) Accenture Cebu Recruitment Hub, 16th floor eBloc 2, Cebu IT Park, Cebu City

****Please bring 1 valid ID and wear casual attire

Why join early?

Arriving early gives you the best chance to complete the process and possibly receive a same-day job offer!

About the Role:

As a Customer Service Representative, you will be performing the following tasks on a daily:

• Primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

About You:

The ideal candidate will have the following skills and experience:

• Excellent English Communication Skills

• Open to college graduates with at least 6 months of BPO experience

• Also open to high school, senior high school graduates or college undergraduates with at least 2.5 years of BPO experience

• Amenable to work on shifting schedule and during holidays if needed

• Willing to work in Cebu City, Cebu.

What’s in it for you? Start your Accenture journey to enjoy these benefits:

• HMO coverage (medical, dental, mental health) from day 1 of employment

• Free medicines for you and your dependents*

• Expanded maternity leave up to 120 days*

• Expanded paternity leave up to 30 days*

• Employee Stock Purchase Plan

• Paid Sick and Vacation Leaves

• Allowances, company bonuses, and performance incentives

• Loyalty and Christmas Gift

• Inclusion and Diversity Benefits

• Flexible working arrangements

• Company-sponsored trainings like upskilling and certification

• Volunteering opportunities

Note

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*Terms and conditions apply