Customer Service Representative | ACT

yempo; Makati; Hybrid; PHP 320,000 - 420,000; Full time

Benefits offered by this job

HMO enrollment

Dependent HMO coverage

20 vacation days

7 sick days

Annual performance bonuses

Salary reviews

Free meals and beverages

Company polo shirts

Bright open-plan office environment

Professional colleagues

Job summary

Yempo is seeking a Customer Service Representative for a midshift role with the option to work from home or in the office, offering flexibility to suit your needs.

You will handle inquiries via phone, email, live chat, and portal, build strong relationships, and drive solutions while maintaining accurate records. A Bachelor's degree or equivalent plus at least 3 years of experience are preferred.

Qualifications

• Bachelor's degree or equivalent work experience.
• At least 3 years of customer service experience.
• Strong customer service and problem-solving skills.
• Excellent phone etiquette and clear communication.
• Ability to multitask, prioritize, and manage time effectively.
• Team player with a humble, flexible attitude.

Responsibilities

• Manage customer inquiries via phone, email, live chat, and inbox, including sales orders and quotations.
• Respond to customers promptly and accurately, providing solutions and following up to ensure resolution.
• Build strong customer relationships and deliver excellent service while identifying upselling opportunities.
• Process customer accounts and maintain accurate records.
• Assist customers with the web portal and share feedback with Account Managers.
• Follow established communication procedures and systems.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Comply with ISMS information security policies and guidelines.

Skills

Customer service experience

Communication skills

Multitasking

Active listening

Time management

Team player

Education

Bachelor's degree or equivalent

Job description

We have an exciting
midshift opportunity available for Customer Service Representative s. Work from home or the office - you choose!

When you join Yempo, you'll receive the following fantastic benefits:

• Highly competitive salary - paid weekly!

• HMO enrollment on commencement

• Additional HMO dependents added each year of service

• 20 vacation days per year; 7 sick days

• Annual performance bonuses and incentives

• Annual salary reviews and increases

• Free cooked rice, snacks and hot drinks

• Company polo shirts provided

• Fantastic, bright and cheerful open-plan work environment

• Prestigious clients and highly professional and friendly co-workers

Key Responsibilities

• Manage customer enquiries via phone, email, live chat, and inbox, including sales orders and quotations.
• Respond to customers promptly and accurately, providing solutions and following up to ensure resolution.
• Build strong customer relationships and deliver excellent service while identifying upselling opportunities.
• Process customer accounts, maintain accurate records, and ensure communications are professional and on-brand.
• Assist customers with our web portal and share feedback and insights with Account Managers and relevant teams.
• Follow established communication procedures, processes, and systems.
• Participate in team meetings and contribute to continuous improvement initiatives.

• Comply with the Organization's Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.

Your Background

• Bachelor's degree in any field or equivalent work experience.
• At least 3 years of customer service experience.
• Strong customer service and problem-solving skills.
• Excellent phone etiquette, active listening, and clear communication.
• Ability to multitask, prioritize, and manage time effectively.
• Team player with a humble, flexible, and collaborative attitude.

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.