Customer Service Representative

Yempo - Your Employees Offshore; Manila, Hinoba-an; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Weekly pay

HMO enrollment

Dependent coverage

20 vacation days

7 sick days

Annual performance bonuses

Annual salary reviews

Free meals and beverages

Company polo shirts

Bright open-plan environment

Friendly co-workers

Job summary

Yempo - Your Employees Offshore seeks a midshift Customer Service Representative to manage inquiries and orders. You may work from home or in the office—your choice—while delivering timely responses to queries via phone, email, or live chat.

Ideal candidates have 3+ years in customer service, a bachelor's degree, and strong communication skills. The role offers weekly pay, HMO enrollment, and generous vacation/sick days in a supportive team environment.

Qualifications

• Bachelor’s degree in any field (or equivalent work experience).
• At least 3 years of customer service experience.
• Strong customer service and problem-solving skills.
• Excellent phone etiquette, active listening, and clear communication.
• Ability to multitask, prioritize, and manage time effectively.
• Team player with a humble, flexible, and collaborative attitude.

Responsibilities

• Manage a busy inbox, processing sales orders, quotations, and other queries.
• Respond to customer queries in a timely and accurate manner via phone, email, or live chat.
• Answer incoming telephone calls/enquiries and live chat; target is to answer over 90% within 2 seconds.
• Build sustainable relationships and engage clients by going the extra mile.
• Meet response time expectations for colleagues and customers; follow up for resolution.
• Identify client needs and help clients use specific features on our web portal.
• Spot opportunities to upsell products when they arise.
• Share client feedback and insights with Account Managers and other relevant team members.

Skills

Customer service

Problem solving

Active listening

Phone etiquette

Clear communication

Multitasking

Time management

Team player

Education

Bachelor's degree

Job description

We have an exciting midshift opportunity available for Customer Service Representative s. Work from home or the office – you choose!

• Highly competitive salary – paid weekly!
• HMO enrollment upon commencement
• Additional HMO dependents added each year of service
• 20 vacation days per year; 7 sick days
• Annual performance bonuses and incentives
• Annual salary reviews and increases
• Free cooked rice, snacks and hot drinks
• Company polo shirts provided
• Fantastic, bright and cheerful open-plan work environment
• Prestigious clients and highly professional and friendly co-workers

Our Client

Our client is a family-owned supplier supporting Care Homes across the UK with essential consumables, equipment, and furniture. They are committed to delivering high-quality products and exceptional customer service, helping care providers maintain safe, comfortable, and compliant environments for residents. In addition to reliable nationwide delivery through their own fleet, they offer value-added services such as hygiene and COSHH training, usage reporting, and compliance support. Built on a culture of respect, professionalism, and continuous improvement, our client is dedicated to making a meaningful difference in the later-life care sector.

Key Responsibilities

• Manage a busy inbox, processing sales orders, quotations, and other queries.

• Respond to customer queries in a timely and accurate manner, via phone, email, or live chat.

• Answer incoming telephone calls/enquiries and live chat (our target is to answer over 90% of incoming calls in less than 2 seconds).

• Build sustainable relationships and engage clients by going the extra mile.

• Meet response time expectations for colleagues and customers (we’re all about speed of response).

• Handle challenges, provide appropriate solutions and alternatives within set time limits; follow up to ensure resolution. Keep records of client interactions, process client accounts and file documents.

• Spot opportunities to upsell products when they arise.

• Follow communication procedures, processes, and systems.

• Identify client needs and help clients use specific features on our web portal.

• Share client feedback and insights with Account Managers and other relevant team members.

• Ensure all outbound communications are always on brand.

• Attend and collaborate in department and company meetings.

• Support and participate in our continuous improvement programme.

• Comply with the Organization’s Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.

Your Background

• Bachelor’s degree in any field (or equivalent work experience).

• At least 3 years of customer service experience.

• Strong customer service and problem-solving skills.

• Excellent phone etiquette, active listening, and clear communication.

• Ability to multitask, prioritize, and manage time effectively.

• Team player with a humble, flexible, and collaborative attitude.

Disclaimer for salary ranges. Yempo provides an indicative range of salary that we deem relevant for the advertised role. This may be adjusted for the skills and experience of the selected candidate.