Customer Service Representative - Accounting (Hybrid) (Cebu)

TASQ Staffing Solutions; Cebu City; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Quarterly Performance Incentives

HMO Coverage on Day 1 plus 2 Free Dependents

Comprehensive Life Insurance

20% Night Differential

Vacation Leave and Sick Leave Credits

Birthday Leave and Bereavement Leave Credits

Job summary

A staffing solutions company in Cebu is seeking a customer service representative to assist clients in resolving inquiries and issues. Candidates should have at least 6 months of phone customer service experience and be familiar with accounting basics. The role offers a hybrid setup with benefits including HMO coverage from day one and quarterly performance incentives.

Qualifications

• Completed at least 3rd year in college in management accounting or similar.
• At least 6 months of experience in phone-based customer service support.
• Stable internet connection at home required.
• Familiar with general accounting fundamentals and accounting software (i.e. SaaS).
• Open to working on a graveyard shift and shifting schedule.
• Amenable to work on a hybrid set-up in Cebu (3x per week onsite).
• Must have stable internet connection at home.

Responsibilities

• Respond to customer inquiries through the ticketing system.
• Collaborate with customers to resolve product issues.
• Conduct training sessions for customers.
• Share customer insights and feedback during regular team meetings to help management stay informed and make data-driven decisions.
• Recognize recurring support requests within your area of expertise and proactively create knowledge base articles or alternative solutions to reduce ticket volume.
• Deliver exceptional customer service by maintaining a friendly, empathetic tone and providing timely, proactive responses to uphold high satisfaction scores.
• Conduct training sessions for new and existing customers via phone and email, and guide them in using the platforms knowledge base to ensure successful product adoption.

Skills

Customer service skills

Proficient in English

Knowledge of accounting fundamentals

Team collaboration

Adaptability

Education

At least 3rd year in college under relevant courses

Tools

Accounting software (i.e. SaaS)

Job description

Work Setup

Hybrid Work Set-Up (only 3x onsite per week)

Work Location

Cebu

Responsibilities

• Respond promptly and professionally to customer inquiries through the products ticketing system.
• Collaborate with customers to identify, replicate, and resolve product issues using various communication channels.
• Work closely with team members to deliver effective solutions and ensure customer satisfaction.
• Share customer insights and feedback during regular team meetings to help management stay informed and make data-driven decisions.
• Recognize recurring support requests within your area of expertise and proactively create knowledge base articles or alternative solutions to reduce ticket volume.
• Deliver exceptional customer service by maintaining a friendly, empathetic tone and providing timely, proactive responses to uphold high satisfaction scores.
• Conduct training sessions for new and existing customers via phone and email, and guide them in using the platforms knowledge base to ensure successful product adoption.

Requirements

• Completed at least 3rd year in college under management accounting, accounting technology, bookkeeping, or other accounting courses
• Must have at least 6 months of experience in phone-based customer service support (BPO, VA, etc.)
• Proficient in English, both spoken and written
• Familiar with general accounting fundamentals and accounting software (i.e. SaaS)
• Open to working on a graveyard shift and shifting schedule
• Amenable to work on a hybrid set-up in Cebu (3x per week onsite)
• Must have stable internet connection at home

Why Apply?

• Hybrid Work Set-Up (only 3x onsite per week)
• Quarterly Performance Incentives
• HMO Coverage on Day 1 plus 2 Free Dependents
• Comprehensive Life Insurance
• 20% Night Differential
• Vacation Leave and Sick Leave Credits
• Birthday Leave and Bereavement Leave Credits