Customer Service Representative | Onsite - Makati

Lewis Personnel Management; Philippines; On-site; PHP 279,000 - 312,000; Full time

Benefits offered by this job

HMO from Day 1

Excess leave conversion to cash

Career growth opportunities

Modern technology and up-to-date tools

Job summary

Lewis Personnel Management in Makati, Manila is hiring BPO Agents and Customer Service Representatives with 1 year of experience. The role requires strong English communication, problem solving, and the ability to handle customer concerns in a fast-paced environment.

You will work onsite in a supportive team, with a competitive PHP 28,000 monthly salary, HMO from day one, and opportunities for growth. On-site training, modern systems, and career development are provided.

Qualifications

• 1 year of BPO or customer service experience in any LOBs (accounts)
• Excellent English communication skills, both written and verbal
• Strong active listening and comprehension skills
• Clear pronunciation and confident speaking ability
• Customer-focused mindset with a genuine passion for providing excellent service
• Strong problem-solving and conflict-resolution skills
• Comfortable using computers and navigating different systems
• Typing speed of at least 40–45 words per minute is preferred
• Reliable with a strong work ethic, flexible, and willing to learn

Responsibilities

• Communicate effectively with customers and understand their concerns
• Provide accurate, professional, and timely assistance to customers
• Handle different customer concerns in a fast-paced environment
• Adapt quickly to processes and systems
• Communicate clearly, confidently, and professionally both verbally and in writing
• Handle difficult conversations professionally
• Remain calm and professional when handling challenging situations
• Multitask and prioritize effectively

Skills

BPO experience

English communication

Active listening

Typing speed 40–45 wpm

Conflict resolution

Windows environment

Tools

Windows OS

Keyboard shortcuts

Search engines

Job description

HIRING BPO AGENTS | CUSTOMER SERVICE REPRESENTATIVES (WITH 1 YEAR OF EXPERIENCE)

Location: Makati, Manila
Salary: 25,000 - 28,000
Work Set Up: Onsite
About the role

We are looking for enthusiastic, customer-focused, and highly motivated individuals with a strong background in the BPO industry. In this role, you will be expected to communicate effectively with customers, understand their concerns, and provide accurate, professional, and timely assistance. You will work in a fast-paced environment, handling different customer concerns, and adapting quickly to processes and systems. Strong English communication skills are essential for this opportunity.

Key responsibilities

• Communicate effectively with customers and understand their concerns

• Provide accurate, professional, and timely assistance to customers

• Handle different customer concerns in a fast-paced environment

• Adapt quickly to processes and systems

• Communicate clearly, confidently, and professionally both verbally and in writing

• Handle difficult conversations professionally

• Remain calm and professional when handling challenging situations

• Multitask and prioritize effectively

About you

• REQUIRED: 1 year of BPO or Customer Service experience in any LOBs (accounts).

• Excellent English communication skills, both written and verbal

• Strong active listening and comprehension skills

• Clear pronunciation and confident speaking ability

• Customer-focused mindset with a genuine passion for providing excellent service

• Strong problem-solving and conflict-resolution skills

• Comfortable using computers and navigating different systems

• Familiar with basic keyboard shortcuts, search engines, and a Windows environment

• Typing speed of at least 40–45 words per minute is preferred

• Reliable with a strong work ethic, flexible, and willing to learn

Benefits

• Competitive salary up to PHP 28,000 per month

• HMO from Day 1 with comprehensive healthcare coverage

• Excess leave conversion to cash

• Supportive and collaborative work environment

• Career growth opportunities and professional development

• Modern technology and up-to-date systems