Customer Service Representative

Talent Tree Solutions Inc.; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

A leading service provider in the Philippines is seeking an experienced candidate for a role in Member Operations located in Taguig. The position involves supporting customer service tasks, training new employees, and participating in various projects. Candidates should have at least 3 years of experience in the customer service industry, excellent English communication skills, and the ability to resolve issues independently. This full-time position requires on-site work.

Qualifications

• At least 3 years of working experience in the customer service industry or relevant MLM/Direct Selling with cash handling experience.
• Proficiency in verbal and written English.
• Excellent interpersonal skills.
• Ability to provide superb customer service and resolve problems independently.
• Self-motivated and attentive to details with strong initiative.
• Ability to work in a result-oriented atmosphere under pressure.

Responsibilities

• Support day-to-day activities of Member Operations through effective communication.
• Perform tasks to meet Members' needs including record management and after-sales support.
• Provide guidance to new employees during their initial weeks.
• Participate in ad hoc projects and UAT.
• Log issues and collaborate with IT to find solutions.
• Take ownership of communications with logistics partners for urgent issues and preventive solutions.
• Build and maintain positive relationships within the team to foster a collaborative environment.

Skills

Customer service

English proficiency

Communication skills

Attention to detail

Problem solving

Time management

Job description

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Overview

THE ROLE:

To attend to Member Operations tasks for Members supporting the Back Office tasks for the Philippines Member Services team. Able to provide training to new joiners via buddy system and share experience with rep I. Participate in ad hoc projects, events, UAT (user acceptance testing), and provide suggestions/ feedback for process improvement.

Responsibilities

• Support day-to-day activities of Member Operations through effective communication with the Members Services team and Members via telephone and other channels of communication.
• Perform tasks to meet Members' needs, including record management, refunds, repurchases, order audits, and after-sales support.
• Support new employees with knowledge sharing and guidance during their initial weeks or months.
• Participate in ad hoc projects, events, UAT (user acceptance testing), and provide suggestions/feedback.
• Become familiar with internal department policies and procedures, including Record Maintenance and Administration, Royalty Overrides, Orders, Award handling, System Behavior, and Member Compensation system.
• Able to log issues in SNOW/MySupport, promptly notify IT about system problems that impact Members' experience and operations and collaborate with IT to find solutions.
• Continuously seek performance improvement opportunities and provide recommendations to the Manager when identified.
• Demonstrate a clear, ongoing process of improvement within the teams and implement quality initiatives as needed.
• Able to respond or provide solutions to external partner/vendor on delivery issues, i.e., problem address, duplicate parcels, and return parcels.
• Take full ownership of communication with logistics partners for urgent issues, feedback, and preventive solutions.
• Build and maintain positive relationships with the team to create an enjoyable working environment.

Qualifications

• At least 3 years of working experience in the customer service industry or relevant MLM/Direct Selling with cash handling experience.
• Proficiency in verbal and written English
• Excellent interpersonal skills
• Ability to provide superb customer service and resolve problems independently under the company’s guidelines.
• Self-motivated and attentive to details with strong initiative.
• Ability to work in a result-oriented atmosphere under pressure and meeting tight deadlines as flexible working hours may be required.
• Well groomed and mannered.

Working Location

On-site - Taguig

Safety Notice

If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID,
• requires you to provide a guarantee or collects property,