Customer Service Representative

TechBee; Taguig; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Day 1 HMO benefits (3 free dependents)

Group Life Insurance

Medicine Reimbursement

Night differential pay 15%

SL convertible into CASH

Job summary

TechBee in Taguig City is seeking a Customer Service Representative to handle real-time inbound and outbound voice-based inquiries in English, resolving complaints and guiding customers to solutions.

The role requires on-site work at Mckinley Hills, night shift, and the ability to work in a fast-paced, diverse environment while maintaining high professional standards.

You will gather information, log calls, and offer service options while building lasting relationships with customers.

Qualifications

• Verbal and written English communication skills.
• 1 year CSR experience is advantageous.
• Willing to work onsite in Taguig City.
• Able to work night shift / graveyard shift.

Responsibilities

• Respond to telephone inquiries and complaints using scripts.
• Gather information, research and log customer calls.
• Communicate resolution options in a timely manner.
• Inform customers about services and assess needs.

Skills

Customer service

English fluency

Multitasking

Time management

Communication skills

Relationship building

Job description

Responsible for responding to customer inquiries and complaints. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.

Major Responsibilities:

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, research/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Qualifications

• Good verbal and written English communication skills.
• Minimum of 1 year Customer Service Representative experience (Advantage Only)
• Amenable to work pure work onsite in Mckinley Hills, Taguig City (Cyber Sigma, Lawton Avenue)
• Amenable to work Night Shift / Graveyard Shift
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in a fast pace, community environment
• Ability to look at situations from several points of view
• High comfort level working in a diverse environment

Primary Skillset Needs

Minimum Requirements:

• Strong organizational, time management and follow up skills – ability to multitask.
• Ability to assess issues for swift problem resolution.
• Excellent customer service, interpersonal and communications skills – fluent in English
• Ability to build and maintain relationships.

Day 1 HMO benefits w/ 3 FREE Dependents

• Group Life Insurance for Employee
• 5,000 Medicine Reimbursement for employee.
• 15% night differential pay
• SL is convertible into CASH