Customer Service Representative

Helpware; Taguig; On-site; PHP 250,000 - 420,000; Full time

Job summary

Helpware Inc. is seeking a Customer Support Representative to collaborate with core team members and department heads to meet customer needs and deliver exceptional results.

Ideal candidates have a history of customer-focused success, a desire to learn, and a commitment to building a long-term career with Helpware. This role emphasizes relationship-building, advocacy, and timely issue resolution across various tools and platforms.

Qualifications

• Experience in customer service, sales, or related fields.
• Ability to build rapport with customers.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries and provide information about services.
• Troubleshoot and resolve issues and concerns.
• Document and update customer records from interactions.
• Develop and maintain a knowledge base of products and services.
• Ensure customer requests are handled promptly and appropriately.
• Provide friendly, confident and knowledgeable service.
• Utilize Helpware and client-based tools for support.

Skills

Customer service

Communication

Relationship building

Multitasking

Problem solving

Positive attitude

Client advocacy

Adaptability

Record keeping

Written communication

Verbal communication

Attention to detail

Job description

Position Overview:

As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.

Primary Responsibilities:

• Handle customer inquiries
• Provide information about our services
• Troubleshoot and resolve issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Ensuring customer requests are handled in an appropriate and timely manner
• Provide cutting-edge service in a friendly, confident and knowledgeable manner
• Utilize various Helpware and client-based tools and applications for customer support

Qualification

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with customers
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Golf or travel industry experience (not required)
• Logistics or transportation experience (not required)
• Ability to multitask and prioritize while remaining calm and pleasant
• Solid problem-solving skillsStrong organizational skills
• Experience w/ consumer type apps and consumer type shopping
• Quick thinkers & able to adapt
• Courteous with customers
• Customer Service experience