Customer Service Representative

Satellite Office; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

A dynamic logistics company in Metro Manila seeks a Dispatch Operations Manager to oversee the entire dispatch operation. The ideal candidate should be technology savvy with experience in customer service and retail. Responsibilities include ensuring efficient delivery paths, managing customer enquiries, and leading the Dispatch team. Ideal applicants possess a self-starter attitude, problem-solving skills, and familiarity with e-commerce. Weekend availability is required.

Qualifications

• Experience in retail and managing customer enquiries.
• Ability to track and resolve customer issues.
• Friendly disposition with customer centric focus.

Responsibilities

• Oversee dispatch operation for efficiency and customer service.
• Liaise with customers across digital channels.
• Monitor and resolve customer reviews promptly.
• Assist with digital marketing activities.

Skills

Technology savvy

Customer service experience

Problem-solving

Self-starter attitude

Familiarity with e-commerce

Tools

Microsoft Suite

Social media platforms

Job description

Role Description and Responsibilities

The key focus of this role is to oversee the entire dispatch operation to ensure efficiency and a high level of customer service. Arranging the best possible delivery paths, liaising with the delivery contractors and maintaining high levels of morale are also imperative to this role.This role will also manage all aspects of the Dispatch and Deliveries team from leadership, process improvement, change management, financial management and health & Safety.

Primary Responsibilities & Duties

• Liaising with inbound customer enquiries across all digital channels (i.e. email, Facebook, lnstagram, live chat, email)
• Monitoring customer reviews and following up promptly for case resolution (google review, product review etc.) Utilisation of internal tools & systems to track, monitor and resolve customer queries & issues
• Assessment and conversion of customers enquiries to potential purchases
• Assist with ad-hoc digital marketing related activities for Nick Scali Online

Personal Skills & Qualities

• Are technology savvy with proficiency across the Microsoft suite and social media channels including Facebook & lnstagram
• Have experience in retail and/or customer service, particularly managing customer enquiries through to resolution and/or purchase
• Posses a self starter attitude with an ability to work autonomously
• Have a friendly disposition and a customer centric focus with an ability to problem solve customer issues
• Have a keen willingness to learn new tools and up-skill across the broader digital marketing ecosystem
• Are familiar with e-commerce and furniture experience is a plus
• Are able to work on weekends and enjoy time off during the week