Amendment Officer (Clark, Pampanga)

BDO Unibank, Inc.; Pampanga; Sur place; PHP 300 000 - 540 000; Plein temps

Résumé du poste

BDO Unibank, Inc. in Pampanga seeks an Amendment Officer to ensure daily functions are efficiently completed in line with section standards, policies, and procedures.

You will monitor cancellation and amendment instructions from remittance partners via email or SWIFT, prepare volume reports, check and endorse transactions, and coordinate handoffs to the next shift while filing advisories for reference.

Qualifications

• Bachelor's degree holder; business-related fields favored.
• 3+ years in remittance operations preferred but not required.
• Strong interpersonal, leadership and organizational skills.
• Willingness to work graveyard shifts, holidays and weekends.

Responsabilités

• Monitor and act on cancellation/amendment instructions from remittance partners within the agreed TAT.
• Prepare and submit remittance volume reports to the immediate officer.
• Check and approve remittance transactions.
• Endorse instructions to the next shift officer for proper handling.
• Consolidate advisories from Marketing Development Officers and file documents for safekeeping.

Connaissances

Interpersonal skills

Leadership

Organizational skills

Customer service

Conflict resolution

Formation

Bachelor's Degree

Description du poste

Job Summary

The Amendment Officer is responsible for ensuring that all required daily functions are efficiently accomplished by the team according to the section's standards, policies, and procedures.

Key Responsibilities

• Monitor and ensure that all cancellation/amendment instructions via email, tested transactions, and/or via SWIFT messages received from remittance partners are acted and replied upon within the agreed Turn-Around-Time (TAT)
• Prepare and submit volume report (remittance-related requests like amendment, cancellation, and inquiries) of remittance partners to immediate officer
• Check and approved remittance transactions
• Properly monitor and endorse all transactions / instructions to the next shift officer for proper handling and implementation
• Handle the consolidation and dissemination of implementation advisories of remittance tie-ups issued by Marketing Development Officers (MDO) to the team and ensure that documents are properly filed and safe keep for immediate reference

Qualifications

• Bachelor's Degree Holder (graduates of Business Degree courses have an advantage)
• At least 3 years of experience in remittance operations (preferred but not required)
• Required Skills: Interpersonal and leadership skills, organizational skills, and customer service and conflict resolution
• Must be willing to work graveyard shifts (in rotation)
• Must be willing to work on Holidays or Weekends

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.