Customer Service Representative

GTC Aldis; San Juan; On-site; PHP 180,000 - 280,000; Full time

Job summary

GTC Aldis in the Philippines is seeking a Customer Service Representative to manage customer interactions and resolve issues, delivering exceptional experiences. The role emphasizes dedication to customer satisfaction and solution finding.

Responsibilities include responding to inquiries, resolving issues with product knowledge, and maintaining records of interactions and feedback. Ideal candidates have CS experience, strong problem-solving, calmness under pressure, and Excel proficiency.

Qualifications

• Proven experience in customer service, preferably in a tech/repair industry.
• Strong problem-solving abilities.
• Ability to stay calm when customers are stressed or upset.
• Demonstrated commitment to customer satisfaction and service excellence.
• Comfortable using computers and MS Excel.
• High school diploma, general education degree or equivalent.

Responsibilities

• Customer Interaction - Responding promptly to customer inquiries and complaints
• Issue Resolution - Highly knowledgeable on products and services offered within the company, in order to process and give the correct resolution
• Communication & Relationship Building - Keeping records of customer interactions, transactions, comments and complaints

Skills

Customer service

Problem solving

Communication

Calm under pressure

Education

High school diploma or equivalent

Tools

MS Excel

Job description

We are looking for a customer service representative to manage customer interactions and resolving issues. To do well in this role the candidate needs to be dedicated to customer satisfaction and finding solutions for exceptional customer experiences

Key Responsibilities

• Customer Interaction - Responding promptly to customer inquiries and complaints
• Issue Resolution - Highly knowledgeable on products and services offered within the company, in order to process and give the correct resolution
• Communication & Relationship Building - Keeping records of customer interactions, transactions, comments and complaints

Required Qualifications

• Proven experience in customer service, preferably in a techinical or repair industry
• Strong problem- solving abilities
• Ability to stay calm when customers are stressed or upset
• Demonstrated commitment to customer satisfaction and service excellence
• Comfortable using computers and app such as MS Excel
• High school diploma, general education degree or equivalent