Entry-Level Customer Service Advisor (Fresh Graduates)

TEMU; Rizal; On-site; PHP 180,000 - 240,000; Full time

Job summary

Temu in Ortigas, Metro Manila is hiring a Customer Service Associate to handle orders, returns, and general inquiries with a customer-first approach. Fresh graduates are welcome to apply and will join a global e-commerce platform.

You will manage cases until resolution and contribute to a smooth customer experience. You will work in a fast-paced environment, following established processes, with rotating shifts and holidays.

Qualifications

• High school diploma required; college education preferred.
• Experience in Customer Service is an advantage.
• Strong written English communication skills and data entry skills.
• Detail-oriented and organized; able to follow processes and meet deadlines.
• Ability to work in a fast-paced environment; willingness to work rotating shifts and holidays.

Responsibilities

• Handle basic customer service inquiries related to orders, returns, and general concerns.
• Assist with general support tasks as needed.
• Manage assigned customer cases until resolution.
• Address customer concerns using a customer-first approach and escalate complex issues when necessary.

Skills

Written English

Data entry

Detail-oriented

Organized

Fast-paced environment

Education

High school diploma

College education preferred

Job description

Temu in Ortigas, Metro Manila is hiring a Customer Service Associate to handle orders, returns, and general inquiries with a customer-first approach. Fresh graduates are welcome to apply and will join a global e-commerce platform.

You will manage cases until resolution and contribute to a smooth customer experience. You will work in a fast-paced environment, following established processes, with rotating shifts and holidays.