Customer Service Representative

Intelegencia; Rizal; On-site; PHP 357,000 - 469,000; Full time

Benefits offered by this job

HMO coverage after 1 month

Free daily meals

Free parking

Annual appraisal

Great place to work

Job summary

Intelegencia is seeking a customer service support professional to join our on-site team in Rizal. You will be the first point of contact for retailers and rural customers, handling inbound calls and emails, providing product knowledge and timely follow-ups across multiple home appliance brands.

The role emphasizes relationship-building over the phone, CRM usage, order entry, and collaboration with external sales teams.

Qualifications

• Experience in a sales support or customer service role.
• Experience working with independent retailers.
• Strong communication and relationship-building skills.
• Familiarity with CRM systems and product range.

Responsibilities

• Handle inbound phone calls and email inquiries from retail customers and rural stockists.
• Provide knowledgeable and accurate product information across home appliances and multiple brands.
• Proactively inform customers about new products, promotions, and availability.
• Follow up on outstanding customer inquiries, quotes, or product requests.
• Assist retailers with placing orders and tracking shipments.
• Work closely with external sales teams to ensure seamless customer support.
• Maintain up-to-date knowledge of product range and brand changes.
• Accurately update customer interaction records in CRM or internal systems.
• Assist with inventory checks and liaise with warehouse/distribution as needed.

Skills

Sales support

Customer service

Phone communication

Relationship-building

Tools

CRM systems

BC order entry

Microsoft Office

Job description

On-site - Rizal 1-3 Yrs Exp Bachelor Full-time

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Company Equipment, Free Meals

In this role, you’ll be the first point of contact for a diverse range of smaller retailers and rural customers. Representing multiple well‑known brands across a wide range of home appliances, you will play a critical role in:

• Supporting customers with expert product knowledge.
• Providing timely follow‑ups.
• Promoting new product offerings.

This role is perfect for someone who enjoys building relationships over the phone, has a strong understanding of consumer goods (particularly home appliances), and thrives in a fast‑paced, customer‑driven environment.

Key Responsibilities

• Handle inbound phone calls and email enquiries from retail customers and rural stockists.
• Provide knowledgeable and accurate product information across a wide range of home appliances and multiple brands.
• Proactively inform customers about new products, promotions, and availability.
• Follow up on outstanding customer enquiries, quotes, or product requests.
• Assist retailers with placing orders and tracking shipments.
• Work closely with external sales teams to ensure seamless customer support.
• Maintain up‑to‑date knowledge of the product range and stay informed of changes across brands.
• Accurately update customer interaction records in CRM or internal systems.
• Assist with inventory checks and liaise with warehouse/distribution as needed.
• HMO coverage activated after 1 month
• Free daily meal provided
• Free parking for employees
• With annual appraisal
• A great place to work with a supportive and collaborative environment

Required Skills (Soft & Technical)

• Previous experience in a sales support, internal sales, or customer service role (preferably in retail, wholesale, or distribution).
• Experience working with independent retailers.
• Strong communication and relationship‑building skills, especially over the phone.
• Excellent product knowledge skills or willingness to learn a wide and technical product range.
• Highly organized with strong attention to detail and follow-through.
• Proficiency in CRM systems, BC order entry, and Microsoft Office.
• Ability to manage time effectively, handle multiple priorities, and meet deadlines.
• A team player who collaborates well but can also work independently.

Good to Have Skills (Advantage but Not Required)

• Prior exposure to home appliances, consumer goods, or similar industries.
• Experience with rural or regional customer support.

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