Customer Service Representative

Intelegencia; Pasig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO coverage after 1 month

Free daily meal

Free parking

Annual appraisal

Supportive work environment

Job summary

A customer service company in the Philippines is seeking a Sales Support Representative to support a diverse range of retailers. The ideal candidate will have experience in customer service and strong product knowledge, especially in home appliances. This role involves handling inquiries, providing product information, and assisting with order placements. You'll work in a collaborative environment with attractive perks such as HMO coverage and free meals.

Qualifications

• Previous experience in sales support, internal sales, or customer service.
• Experience with independent retailers is preferred.
• Willingness to learn about product range.

Responsibilities

• Handle inbound inquiries from retail customers.
• Provide knowledgeable product information.
• Inform customers about new products and promotions.

Skills

Sales support experience

Strong communication

Proficiency in CRM systems

Organizational skills

Attention to detail

Ability to manage time effectively

Independent and team player

Tools

Microsoft Office

Job description

Required Skills (Soft & Technical)

• Previous experience in a sales support, internal sales, or customer service role (preferably in retail, wholesale, or distribution).
• Experience working with independent retailers.
• Strong communication and relationship-building skills, especially over the phone.
• Excellent product knowledge skills or willingness to learn a wide and technical product range.
• Highly organized with strong attention to detail and follow-through.
• Proficiency in CRM systems, BC order entry, and Microsoft Office.
• Ability to manage time effectively, handle multiple priorities, and meet deadlines.
• A team player who collaborates well but can also work independently.

Good to Have Skills (Advantage but Not Required)

• Prior exposure to home appliances, consumer goods, or similar industries.
• Experience with rural or regional customer support.

About the Role

In this role, you’ll be the first point of contact for a diverse range of smaller retailers and rural customers. Representing multiple well-known brands across a wide range of home appliances, you will play a critical role in:

• Supporting customers with expert product knowledge.
• Providing timely follow-ups.
• Promoting new product offerings.

This role is perfect for someone who enjoys building relationships over the phone, has a strong understanding of consumer goods (particularly home appliances), and thrives in a fast-paced, customer-driven environment.

Key Responsibilities

• Handle inbound phone calls and email enquiries from retail customers and rural stockists.
• Provide knowledgeable and accurate product information across a wide range of home appliances and multiple brands.
• Proactively inform customers about new products, promotions, and availability.
• Follow up on outstanding customer enquiries, quotes, or product requests.
• Assist retailers with placing orders and tracking shipments.
• Work closely with external sales teams to ensure seamless customer support.
• Maintain up-to-date knowledge of the product range and stay informed of changes across brands.
• Accurately update customer interaction records in CRM or internal systems.
• Assist with inventory checks and liaise with warehouse/distribution as needed.

Perks & Benefits

• HMO coverage activated after 1 month
• Free daily meal provided
• Free parking for employees
• With annual appraisal
• A great place to work with a supportive and collaborative environment