Customer Service Representative

Stevie Buckley Consultancy Inc; Pasig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Performance Bonus

Health Insurance

Life Insurance

HMO

Incentives

Job summary

A consultancy firm in Metro Manila is seeking a Customer Service Specialist responsible for end-to-end order management for B2B accounts. This role requires managing domestic and export orders while ensuring on-time fulfillment. Candidates should have a Bachelor's Degree and at least 2–3 years of experience in Customer Service or Supply Chain. Proficiency in SAP and MS Office is essential for this position. The role offers benefits including performance bonuses and health insurance.

Qualifications

• At least 2–3 years in Customer Service, Order Management, or Supply Chain.
• Must be proficient in SAP and MS Office.
• Strong grasp of International Trade, Incoterms, and Export documentation.
• Strong knowledge of International Trade, Incoterms, and Export documentation.
• Fluent Business English (written and verbal).

Responsibilities

• Manage entry, confirmation, and invoicing for domestic and export orders.
• Partner with 3PL and 4PL providers for daily delivery operations.
• Maintain 100% adherence to SOX policies and FSSC 22000 audit requirements.
• Handle customer complaints and manage financial disputes.
• Identify bottlenecks in the order fulfillment process.

Skills

Proficient in SAP

MS Office

Fluent in Business English

Strong grasp of International Trade

Education

Bachelor’s Degree (Business, Foreign Trade, or Supply Chain preferred)

Tools

SAP (PR1)

MS Office

Job description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

Job Summary

The Customer Service Specialist is responsible for end-to-end order management, ensuring on-time fulfillment for B2B accounts at a country or regional level. You will manage domestic, export, and consignment orders while acting as the primary point of contact for operational problem-solving and customer escalations.

What You Will Do

• Full Order Cycle: Manage entry, confirmation, and invoicing for domestic and export orders via SAP (PR1).
• Logistics Coordination: Partner with 3PL and 4PL providers to ensure daily delivery operations and accurate documentation.
• Compliance: Maintain 100% adherence to SOX policies and FSSC 22000 audit requirements.
• Conflict Resolution: Handle customer complaints (IFF process) and manage financial disputes (credits, debits, and returns).
• Process Improvement: Identify bottlenecks in the order fulfillment process and support the implementation of system enhancements.

What We Are Looking For

• Education: Bachelor’s Degree (Business, Foreign Trade, or Supply Chain preferred).
• Experience: At least 2–3 years in Customer Service, Order Management, or Supply Chain.
• Technical Skills: Must be proficient in SAP and MS Office.
• Knowledge: Strong grasp of International Trade, Incoterms, and Export documentation.
• Communication: Fluent in Business English (written and verbal) with excellent cross-cultural awareness.