On-site - Quezon City 1-3 Yrs Exp Diploma Full-time
Job Description
- Operating as the lead point of contact for any and all matters specific to your accounts.
- Building and maintaining strong, long‑lasting customer relationships.
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics.
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day‑to‑day basis.
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
- Service multiple clients concurrently, often meeting deadlines.
- Keep records of client transactions.
Qualifications
- Must be a BS/BA degree holder. Fresh graduates are welcome to apply.
- Sales experience is a plus.
- Experience in working with customers at multiple levels.
- Demonstrated ability to work in a highly collaborative, cross‑functional environment.
- Proficiency in MS Office, Excel, PDF.
- Previous experience as a Customer Relationship Manager or Customer Relationship Management experience is greatly preferred.
- Willingness and ability to travel.
Key Skills
- Public Speaking
- Negotiation
- Sales Support
- Sales Management
- English Language Communication
- Teamwork
- Salesforce
- Sourcing
- Analytical Skills