A leading company in customer relations in Quezon City is seeking a Customer Relationship Manager. The role involves managing client accounts, building customer relationships, and ensuring timely delivery of services. Ideal candidates should hold a BS/BA degree, possess strong communication skills, and have relevant experience or willingness to travel. This is a full-time, on-site position with opportunities for fresh graduates.
Qualifications
Fresh graduates are welcome to apply.
Sales experience is a plus.
Experience in working with customers at multiple levels.
Demonstrated ability to work in a highly collaborative environment.
Previous experience as a Customer Relationship Manager is preferred.
Willingness and ability to travel.
Responsibilities
Lead point of contact for accounts.
Build and maintain customer relationships.
Oversee account management and negotiate contracts.
Ensure timely delivery of solutions according to needs.
Communicate progress of initiatives to stakeholders.
Forecast and track key account metrics.
Provide exceptional client service daily.
Work with sales to develop marketing plans.
Skills
Public Speaking
Negotiation
Sales Support
Sales Management
English Language Communication
Teamwork
Salesforce
Sourcing
Analytical Skills
Education
BS/BA degree
Tools
MS Office
Excel
PDF
Job description
On-site - Quezon City 1-3 Yrs Exp Diploma Full-time
Job Description
Operating as the lead point of contact for any and all matters specific to your accounts.
Building and maintaining strong, long‑lasting customer relationships.
Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics.
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day‑to‑day basis.
Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
Service multiple clients concurrently, often meeting deadlines.
Keep records of client transactions.
Qualifications
Must be a BS/BA degree holder. Fresh graduates are welcome to apply.
Sales experience is a plus.
Experience in working with customers at multiple levels.
Demonstrated ability to work in a highly collaborative, cross‑functional environment.
Proficiency in MS Office, Excel, PDF.
Previous experience as a Customer Relationship Manager or Customer Relationship Management experience is greatly preferred.