Bilingual Cantonese/English Financial Support Specialist

Dencom Consultancy and Manpower Services; Quezon City; On-site; PHP 279,000 - 334,800; Full time

Job summary

A customer service outsourcing firm is seeking a Cantonese Customer Service Representative to provide top-notch support for financial inquiries. The role requires fluency in both Cantonese and English and at least 6 months of call center experience. Key responsibilities include handling inquiries, resolving issues, and ensuring compliance with regulations. This position is onsite in Quezon City with a fixed graveyard shift schedule, providing an opportunity to work in a dynamic team environment.

Qualifications

• Fluency in Cantonese and English is essential.
• At least 6 months of experience in a call center environment.
• Willingness to work during graveyard shifts.

Responsibilities

• Handle inquiries via phone, chat, or email in Cantonese and English.
• Provide accurate information regarding financial products and account concerns.
• Resolve customer issues efficiently and professionally.
• Document customer interactions in the system.

Skills

Fluent in Cantonese

Fluent in English

Call center experience

Job description

A customer service outsourcing firm is seeking a Cantonese Customer Service Representative to provide top-notch support for financial inquiries. The role requires fluency in both Cantonese and English and at least 6 months of call center experience. Key responsibilities include handling inquiries, resolving issues, and ensuring compliance with regulations. This position is onsite in Quezon City with a fixed graveyard shift schedule, providing an opportunity to work in a dynamic team environment.