CSR | Finance Account Representative | Newcomer Friendly

Sapient Global Services; Valenzuela; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

Competitive pay

Performance-based incentives

Health insurance

Job training

Job training

Job summary

A leading financial services provider is seeking Financial Customer Service Representatives in Metro Manila. This role involves assisting clients with financial inquiries, billing questions, and transaction-related issues. Candidates should be detail-oriented, customer-focused, and possess basic computer skills. The company offers competitive pay and performance-based incentives along with training and a supportive team environment.

Qualifications

• Must be a High School or Senior High School graduate; college education preferred.
• Detail-oriented with a strong customer focus.
• Possess basic computer skills and multitasking ability.
• Willingness to work onsite in Metro Manila.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist clients with billing, payments, and account updates.
• Resolve transaction-related issues efficiently.
• Document all interactions accurately.
• Maintain quality, productivity, and customer satisfaction metrics.

Skills

Detail-oriented

Customer-focused

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate (College preferred)

College preferred

Job description

CSR | Finance Account Representative | Newcomer Friendly

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, transactions, and billing questions. Provide accurate guidance and professional support for financial matters.

Responsibilities

• Respond to financial inquiries via phone, chat, or email
• Assist clients with billing, payments, and account updates
• Resolve transaction-related issues efficientlyDocument all interactions accurately
• Escalate complex issues to supervisors
• Maintain quality, productivity, and customer satisfaction metrics

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid training on financial systems and procedures

Requirements

• High School or Senior High School graduate (College preferred)
• Detail-oriented and customer-focused
• Basic computer skills and multitasking ability
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive pay and performance-based incentives
• Exposure to financial accounts and professional growth
• Collaborative and supportive team environment

Apply Now

Build your career in financial customer service at Sapient while helping clients manage their accounts efficiently.

• Company events
• Health insurance

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