Customer Service Representative

Tata Consultancy Services Limited; Taguig; On-site; PHP 246,000 - 357,000; Full time

Job summary

Tata Consultancy Services Limited is hiring for a Customer Service Representative for a US Financial account at the BGC, Taguig site. The role is 100% onsite with night shift operations, focusing on handling customer inquiries and account activities with accuracy and urgency.

The CSR will manage account records, resolve issues, and provide product information while maintaining high service standards in a fast-paced payments environment.

Qualifications

• Minimum of 18 months of experience in the contact center industry.
• Solid experience in telco/retail/e-Com/other VOICE roles.
• Preferably with financial account experience.

Responsibilities

• Attracts potential customers by answering product and service questions.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause; selecting and explaining the best solution; expediting correction; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services by collecting customer information and analyzing needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Skills

Customer service

Phone support

Communication skills

Adaptability

Tools

CRM systems

Job description

Account: US FINANCIAL | NIGHT SHIFT | BANK ACCOUNT

Site: BGC, Taguig

Work Setup: 100% Working onsite

Customer Service Representatives are the dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

Responsibility:

• Attracts potential customers by answering product and service questions, suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed

Requirements:

• There are preferred qualifications, the mandatory one is “minimum of 18 months of experience in the contact center industry”
• With solid experience in telco/retail/e-Com/other VOICE experiences, showing good communication skills and ability to adapt to fast faced environment /high volume calls to be handled
• Preferably with financial account experience, but not required