Customer Service Representative

MGM MOTOR TRADING, INC - Nissan Quezon Avenue; Quezon City; On-site; PHP 167,400 - 223,200; Full time

Job summary

MGM MOTOR TRADING, INC - Nissan Quezon Avenue in Quezon City is hiring a Customer Service Scheduling professional. This on-site role supports Sales and After Sales by handling customer concerns, scheduling appointments, and maintaining daily reports for next-day distribution.

The ideal candidate has 1–2 years in customer service and a Bachelor’s degree in Management or a related business field. On-site position with monthly salary offer ₱15,000–₱20,000.

Qualifications

• Bachelor’s degree in Management or any Business related course.
• 1–2 years of experience in Customer Service.

Responsibilities

• Ensures efficient and effective delivery of exceptional customer service.
• Receives customer concerns from Sales and After Sales transactions and addresses them.
• Records appointments and prepares the Appointment Plan / Daily Appointment Monitoring Report.
• Communicates with customers using standard spiels from the CRM Manual of Operations.
• Offers insurance and emergency road assistance to clients to boost sales.

Skills

Customer Service

Scheduling

Salesforce

Team Player

Interpersonal Skills

Education

Bachelor’s Degree in Management or any Business related course

Job description

Urgent ₱15-20K [Monthly] On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description

• Ensures efficient and effective delivery of exceptional customer service and care to Sales customers
• Receives customer concerns from Sales and After Sales transactions and addresses the concerns which are within their level of authority
• Records the appointments scheduled from proactive customer contact and from customer-initiated requests and prepares the Appointment Plan / Daily Appointment Monitoring Report to be distributed to the following day before of the appointment
• Communicates and/or coordinates with the customers for the following purposes using the standard spiels indicated in the CRM Manual of Operations
• Offers insurance and emergency road assistance to clients to help generate and boost overall sales.
• EDUCATION: Bachelor’s Degree in Management or any Business related course
• WORK EXPERIENCE: 1-2 years of experience in Customer Service

Customer Service Scheduling Salesforce Team Player Interpersonal Skills