Customer Service Representative

Phoebus Apollo Management Corporation; Quezon City; On-site; PHP 357,000 - 469,000; Full time

Benefits offered by this job

HMO

Paid leaves upon regularization

Birthday leave

Commission when targets are met

Job summary

Phoebus Apollo Management Corporation is seeking a dedicated customer service professional to handle bookings and client inquiries onsite in Metro Manila. You will communicate clearly, manage bookings, and coordinate with internal teams to ensure smooth service delivery.

The role requires multitasking, strong problem-solving skills, and a customer-first mindset. Excellent written and verbal communication is essential, with attention to detail and reliability in a fast-paced environment.

Qualifications

• Experience in customer service, booking, or similar role is an advantage.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Proficient in using email platforms, messaging tools, and basic office software.
• Ability to work in a fast-paced environment and handle multiple client interactions simultaneously.
• Customer-focused mindset with strong problem-solving skills.
• High level of attention to detail, professionalism, and reliability.

Responsibilities

• Respond promptly to client inquiries via email, chat, phone calls, and text messages.
• Process, confirm, modify, and cancel client bookings accurately using our booking system.
• Provide clients with complete and up-to-date information regarding services, availability, pricing, and policies.
• Coordinate with internal teams to ensure smooth scheduling and service delivery.
• Handle customer concerns, complaints, and special requests in a professional and timely manner.
• Follow up with clients as needed to ensure satisfaction and completion of bookings.
• Assist in administrative tasks related to bookings, reporting, and documentation.
• Support other operational or customer service-related tasks as assigned by management.

Skills

Customer service

Communication

Organizational skills

Multitasking

Attention to detail

Problem solving

Tools

Email platforms

Messaging tools

Job description

Key Responsibilities:

• Respond promptly to client inquiries via email, chat, phone calls, and text messages.

• Process, confirm, modify, and cancel client bookings accurately using our booking system.

• Provide clients with complete and up-to-date information regarding services, availability, pricing, and policies.

• Coordinate with internal teams to ensure smooth scheduling and service delivery.

• Handle customer concerns, complaints, and special requests in a professional and timely manner.

• Follow up with clients as needed to ensure satisfaction and completion of bookings.

• Assist in administrative tasks related to bookings, reporting, and documentation.

• Support other operational or customer service-related tasks as assigned by management.

Qualifications:

• Proven experience in customer service, booking, or a similar role is an advantage.

• Excellent written and verbal communication skills.

• Strong organizational and multitasking abilities.

• Proficient in using email platforms, messaging tools, and basic office software.

• Ability to work in a fast-paced environment and handle multiple client interactions simultaneously.

• Customer-focused mindset with strong problem-solving skills.

• High level of attention to detail, professionalism, and reliability.

Work Arrangement:

• 5 working days and 2 days off

• Full Time and Onsite

Benefits:

• HMO and Paid Leaves upon regularization

• Birthday Leave

• Commission Included if target is met