Customer Service Representative

Intelegencia; Philippines; On-site; PHP 360,000 - 504,000; Full time

Job summary

Intelegencia in the Philippines is seeking a high-energy Customer Service Representative to join our dynamic team. You’ll be a brand ambassador delivering seamless support across phone, email, live chat, and social media to turn inquiries into positive experiences.

You will diagnose issues, navigate order challenges, update CRM records, and spot sales opportunities through consultative upselling, while maintaining first-contact resolution and professional communication.

Qualifications

• 2–3 years in a high-volume customer service environment.
• Direct experience in Technical Support, E-commerce, or Sales-driven accounts.
• High school diploma or equivalent; higher education is a plus.

Responsibilities

• Provide omnichannel support via phone, email, live chat and social media.
• Diagnose and troubleshoot issues with first-contact resolution.
• Manage accounts: processing returns/exchanges and updating CRM.
• Identify customer needs and upsell relevant products/services.
• Stay current on product specs, promotions and policies.

Skills

Communication

Adaptability

Critical Thinking

Education

High school diploma or equivalent

Associate’s or Bachelor's degree

Tools

Salesforce

Zendesk

HubSpot

Microsoft Office

Job description

# Customer Service RepresentativeCustomer SuccessPhilippinesFull TimeWe are seeking a high-energy, solutions-oriented Customer Service Representative to join our dynamic team. In this role, you won't just be answering phones; you’ll be a brand ambassador responsible for delivering seamless support experiences. Whether you’re troubleshooting a technical glitch, navigating an e-commerce order, or identifying a sales opportunity, your goal is to turn every interaction into a positive lasting impression.* **Omnichannel Support:** Engage with customers via phone, email, live chat, and social media to resolve inquiries efficiently.* **Problem Resolution:** Diagnose and troubleshoot technical issues or shipping discrepancies with a focus on "first-contact resolution."* **Account Management:** Maintain accurate records of customer interactions, processing returns/exchanges, and updating account information in the CRM.* **Consultative Upselling:** Identify customer needs and suggest relevant products or services to enhance their experience and drive revenue.* **Knowledge Mastery:** Stay up-to-date on product specifications, promotional offers, and company policies to provide expert-level guidance.### Experience & Education* **Proven Track Record:** 2–3 years of experience in a high-volume customer service environment.* **Specialized Background:** Direct experience handling **Technical Support**, **E-commerce**, or **Sales-driven** accounts is required.* **Education:** High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus.### Technical Skills* **Systems Fluency:** Proficiency with CRM software (e.g., Salesforce, Zendesk, or HubSpot) and Microsoft Office Suite.* **Tech Savvy:** Ability to learn new software quickly and explain complex technical concepts in "layman’s terms."* **Fast Typing:** Ability to type at least 45–50 WPM with high accuracy.### Soft Skills* **Communication:** Exceptional verbal and written communication skills with a professional, empathetic tone.* **Adaptability:** Ability to remain calm and composed in high-pressure situations or when dealing with escalated customers.* **Critical Thinking:** Strong analytical skills to identify patterns in customer issues and suggest process improvements.