Customer Service Representative

Jobtailor; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Jobtailor is seeking a customer service professional to manage inquiries across phone, email, live chat, and inbox. The role focuses on timely resolutions, accurate record-keeping, and identifying upsell opportunities while maintaining on-brand communications.

The ideal candidate has a bachelor’s degree (or equivalent experience) and at least 3 years in customer service, with strong communication and time-management skills. Philippines-based role with a collaborative team environment.

Qualifications

• Bachelor’s degree in any field or equivalent work experience.
• At least 3 years of customer service experience.
• Strong customer service and problem-solving skills.
• Excellent phone etiquette, active listening, and clear communication.
• Ability to multitask, prioritize, and manage time effectively.
• Team player with a humble, flexible, and collaborative attitude.

Responsibilities

• Manage customer enquiries via phone, email, live chat, and inbox, including sales orders and quotations.
• Respond to customers promptly and accurately, providing solutions and following up to ensure resolution.
• Build strong customer relationships and deliver excellent service while identifying upselling opportunities.
• Process customer accounts, maintain accurate records, and ensure communications are professional and on-brand.
• Assist customers with the web portal and share feedback and insights with Account Managers and relevant teams.
• Follow established communication procedures, processes, and systems.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Comply with the Organization's Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines.

Skills

Customer service

Problem-solving

Active listening

Clear communication

Time management

Multitasking

Teamwork

Education

Bachelor’s Degree or equivalent

Job description

Responsibilities

• Manage customer enquiries via phone, email, live chat, and inbox, including sales orders and quotations
• Respond to customers promptly and accurately, providing solutions and following up to ensure resolution
• Build strong customer relationships and deliver excellent service while identifying upselling opportunities
• Process customer accounts, maintain accurate records, and ensure communications are professional and on-brand
• Assist customers with the web portal and share feedback and insights with Account Managers and relevant teams
• Follow established communication procedures, processes, and systems
• Participate in team meetings and contribute to continuous improvement initiatives
• Comply with the Organization's Information Security Management System (ISMS), including all applicable information security policies, procedures, standards, and guidelines

Requirements

• Bachelor’s degree in any field or equivalent work experience
• At least 3 years of customer service experience
• Strong customer service and problem-solving skills
• Excellent phone etiquette, active listening, and clear communication
• Ability to multitask, prioritize, and manage time effectively
• Team player with a humble, flexible, and collaborative attitude

Core Competencies

Demonstrates strong customer service skills with a focus on problem-solving, effective communication, and relationship building. Proficient in managing customer inquiries across multiple channels while adhering to established procedures and maintaining accurate records.

Highest-signal resume keywords

• Customer Service Experience
• Problem-Solving Skills
• Excellent Communication
• Time Management
• Team Collaboration

Soft Skills

• Active Listening
• Multitasking
• Professional Communication
• Flexible Attitude
• Humble Approach

Certifications & Qualifications

• Bachelor’s Degree

Industry Keywords

• Customer Enquiries
• Sales Orders
• Quotations
• Customer Relationships
• Web Portal Assistance
• Information Security Management System
• Continuous Improvement
• Communication Procedures