Customer Service Representative (CSR) | Metro Manila | Up to ₱45,000 Salary Package

Metacom Careers; Makati; Vor Ort; PHP 212.000 - 502.000; Vollzeit

Zusammenfassung

Metacom Careers is hiring customer service representatives to join various accounts in Metro Manila. This role involves handling inbound and outbound inquiries, providing excellent service, and accurately documenting interactions to help improve processes.

Ideal candidates have a high school diploma, 6 months to 2 years in BPO, and strong English communication. Flexible shifts and onsite work in Makati are required, with growth opportunities and a straightforward application process.

Qualifikationen

• High School Diploma or SHS graduate
• 6 months to 2 years of BPO experience
• Experience across Healthcare, Banking & Financial Services, Telco, Retail or Travel accounts
• Strong English communication and responsive attitude

Aufgaben

• Handle inbound and outbound customer inquiries
• Provide exceptional customer service and resolve concerns
• Accurately document customer interactions in the system
• Meet established quality and performance standards

Kenntnisse

English proficiency

Communication skills

Time management

Problem solving

Ausbildung

High School Diploma

Jobbeschreibung

We’re Hiring!

Kick‑start or grow your career in the BPO industry! We’re looking for customer service representatives to join various accounts across Metro Manila.

Description

• Handle customer enquiries and provide support via phone.
• Resolve issues and complaints efficiently to ensure customer satisfaction.
• Provide detailed information about products and services offered.
• Document customer interactions accurately in our database.
• Collaborate with team members to improve customer service processes.

Requirements

• Educational Qualifications: High School Diploma or SHS Graduate
• Experience Level: 6 months – 2 years
• At least 6 months of BPO experience in any of the following accounts:
• Healthcare
• Banking & Financial Services
• Telecommunications (Telco)
• Retail
• Travel
• Skills and Competencies: Proficient in English and effective communication skills
• Qualities and Traits: Strong problem-solving abilities and a positive attitude
• Responsibilities and Duties: Ability to work under pressure and manage time effectively
• Working Conditions: Flexible shifts may be required, including evenings and weekends
• Willing to work onsite

What You’ll Do

• Handle inbound and/or outbound customer inquiries
• Provide excellent customer service and resolve customer concerns
• Accurately document customer interactions
• Meet quality and performance standards

Why Apply?

• Competitive salary package of ₱19,000 – ₱45,000
• Multiple accounts available
• Career growth and development opportunities
• Fast and easy application process