Customer Service Representative

Altaserv, Inc.; Parañaque; On-site; PHP 223,000 - 357,000; Full time

Job summary

A transportation services provider in Metro Manila seeks a dedicated customer service representative to assist passengers with inquiries, manage front desk operations, and ensure a positive customer experience. Ideal candidates have strong communication skills, a customer-oriented mindset, and enjoy working in a fast-paced environment. A minimum requirement is a high school diploma, with preference given to candidates who have related degrees or experience in customer service. Height requirement of 5'5 or above applies.

Qualifications

• At least a high school diploma or a college degree (preferred).
• Height Requirement: At least 5'5 above.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with problem-solving abilities.
• Ability to work in a fast-paced, high-traffic environment.
• Basic computer literacy (MS Office, email, scheduling systems).
• Prior experience in customer service or front desk operations preferred.

Responsibilities

• Greet and assist passengers with inquiries regarding schedules, routes, ticketing, and terminal facilities.
• Provide accurate and updated information on transport services operating.
• Address passenger concerns and complaints professionally.
• Manage the reception area, answer phone calls, and direct visitors.
• Assist in guiding passengers during emergencies.
• Uphold a courteous, professional demeanor to create a positive impression.

Skills

Strong communication skills

Customer-oriented mindset

Problem-solving abilities

Interpersonal skills

MS Office

Education

High school diploma or college degree

Tools

Scheduling systems

Job description

Key Responsibilities:

• Passenger Assistance: Greet and assist passengers with inquiries regarding schedules, routes, ticketing, and terminal facilities.
• Information Management: Provide accurate and updated information on bus, jeepney, and other transport services operating.
• Complaint Handling: Address passenger concerns and complaints professionally, escalating issues to supervisors when necessary.
• Front Desk Operations: Manage the reception area, answer phone calls, and direct visitors to appropriate offices or service counters.
• Emergency Response: Assist in guiding passengers during emergencies, following company safety protocols.
• Customer Experience: Uphold a courteous, professional demeanor to create a positive impression of company services.

Qualification:

• At least a high school diploma or a college degree (preferred). Hospitality, Tourism, or any related courses can be an advantage.
• Height Requirement: At least 5'5 above
• Strong communication and interpersonal skills
• Customer-oriented mindset with problem-solving abilities
• Ability to work in a fast-paced, high-traffic environment
• Basic computer literacy (MS Office, email, scheduling systems)
• Prior experience in customer service or front desk operations preferred