Customer Service Representative

Work-1 Manpower Recruitment Services; Misamis Oriental; On-site; PHP 200,880 - 267,840; Full time

Benefits offered by this job

Health Insurance

Job Training

Professional Development

Job summary

Work-1 Manpower Recruitment Services in the Philippines is seeking a courteous Customer Service Representative to be the main link between clients and the company, handling inquiries, resolving complaints, and processing orders via phone, email, live chat, and social media.

You will maintain customer records, escalate complex issues when needed, and collaborate with teams to ensure a positive brand experience.

Qualifications

• Clear verbal and written communication.
• Empathy and patience when dealing with upset clients.
• Basic ability to use office programs and CRM software.
• High school diploma or equivalent is required for entry-level hiring.

Responsibilities

• Answer inbound inquiries promptly via phone, email and chat.
• Troubleshoot issues, handle returns or refunds, and fix billing errors.
• Update customer information and log interactions in the system.
• Escalate complex problems to a manager or specialized department.

Skills

Communication

Empathy

Computer Literacy

Education

High school diploma or equivalent

Job description

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Professional Development

Job Training

Read More

A customer service representative (CSR) acts as the main link between a company and its clients by answering questions, resolving complaints, and processing orders. They communicate through phone calls, emails, live chats, and social media to make sure customers stay happy with the brand.

Key Responsibilities

• Answering Inquiries: Respond to inbound phone calls, emails, and chat messages promptly.
• Problem Solving: Troubleshoot issues, handle returns or refunds, and fix billing errors.
• Account Management: Update customer information and log details of every interaction into the system.
• Escalating Issues: Pass complex or unresolved problems to a manager or a specialized department.

Required Skills and Qualifications

• Communication: Clear verbal and written skills to speak or write politely to customers.
• Empathy: Patience and a calm attitude when dealing with upset clients.
• Computer Literacy: Basic ability to use office programs, typing tools, and CRM software.
• Education: A high school diploma or equivalent is typically required for entry-level hiring.

Working Location

Knights of Columbus Building, 2f Capt. Vicente Roa St, ext, Cagayan De Oro City, 9000 Misamis Oriental, Philippines

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