Customer Service Representative (CSR)

Gratitude Philippines; Misamis Oriental; On-site; PHP 220,000 - 263,000; Full time

Job summary

Gratitude Philippines in Cagayan de Oro is seeking motivated customer service representatives to handle inquiries, provide accurate information, and deliver a positive experience.

This onsite role welcomes fresh graduates with a high school diploma, and requires shifting schedules. You will document interactions, follow policies, and strive to meet performance targets.

Qualifications

• High school graduate or senior high school graduate.
• Freshers welcome to apply.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Positive attitude and willingness to learn.
• Willing to work 100% onsite in Cagayan de Oro.
• Willing to work on shifting schedules.
• Must be willing to undergo the complete recruitment and assessment process.

Responsibilities

• Handle customer inquiries and provide accurate information about products and services.
• Assist customers with concerns, complaints, and service-related requests.
• Resolve customer issues professionally and efficiently.
• Maintain a positive and customer-focused attitude during interactions.
• Ensure proper documentation of customer interactions and concerns.
• Follow company policies, procedures, and service quality standards.
• Meet performance targets and maintain customer satisfaction.

Skills

Verbal & written communication

Customer service

Problem-solving

Positive attitude

Willing to learn

Education

High School Diploma / Senior High School

Job description

Job Description: Customer Service Representative (CSR)

Location: Cagayan de Oro (CDO), Philippines
Salary Package: Up to PHP 21,650 per month
Work Setup: 100% Onsite
Experience: Freshers are welcome
Education: High School Graduate or Senior High School Graduate
Shift: Shifting Schedule

Job Overview

We are looking for motivated, customer-oriented individuals to join our team as Customer Service Representatives. The successful candidates will handle customer inquiries, provide accurate information, resolve concerns, and deliver a positive customer experience.

Key Responsibilities

• Handle customer inquiries and provide accurate information about products and services.
• Assist customers with concerns, complaints, and service-related requests.
• Resolve customer issues professionally and efficiently.
• Maintain a positive and customer-focused attitude during interactions.
• Ensure proper documentation of customer interactions and concerns.
• Follow company policies, procedures, and service quality standards.
• Meet performance targets and maintain customer satisfaction.

Qualifications

• At least a High School or Senior High School Graduate.
• No prior work experience required; freshers are welcome.
• Good verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Positive attitude and willingness to learn.
• Willing to work 100% onsite in Cagayan de Oro.
• Willing to work on shifting schedules.
• Must be willing to undergo the complete recruitment and assessment process.

Compensation & Work Conditions

• Salary Package: Up to PHP 21,650.
• Location: Cagayan de Oro.
• Work Arrangement: Onsite.
• Schedule: Shifting shifts.
• Experience Level: Open to fresh graduates and candidates without experience.

Ideal Candidate Profile

Candidates should be enthusiastic, patient, and customer-focused, with good communication skills and the flexibility to work in a fast-paced customer service environment.