Process Associate, Customer Service & Support

Jobtailor; Pasig; On-site; PHP 240,000 - 420,000; Full time

Job summary

Jobtailor is seeking a Logistics/Customer Service Coordinator in Pasig to document and verify customer requirements, ensuring timely and accurate delivery of vendor documents and cargo. You will liaise with customers and vendors to correct any discrepancies and execute service instructions across a global team.

Ideal candidates will have a bachelor's degree, strong English communication, and a proven ability to manage multiple tasks in a fast-paced logistics environment, with a focus on process

Qualifications

• Bachelor's degree required.
• Excellent written and oral English communication skills.
• Proven effective listening skills.
• Ability to work in a global team and matrixed environment.
• Strong Microsoft Office tools experience.
• Thrive in a fast-paced environment with a positive attitude.
• Ability to manage and prioritize multiple tasks.
• Background in supply chain/logistics environment preferred.

Responsibilities

• Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile to comply with customers and vendors requirements.
• Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
• Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.
• Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.
• Problem Resolution – ensure issues are tackled immediately and escalation to Supervisors when there is potential costs impact.
• Continuously intensify relationships in order to maintain and protect customers.
• Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.
• Ensure customers’ reports are timely and accurate.

Skills

Excellent communication

Effective listening

Global team collaboration

Microsoft Office

Multi-tasking

Positive attitude

Customer relationship management

Problem resolution

Education

Bachelor's degree

Tools

Microsoft Office Tools

Job description

• Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile in to comply to customers and vendors requirements.


• Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.


• Liaise and advise customers and vendors of any inaccurate and incomplete documents that may impact cargo delivery.


• Execute and adhere to customers’ service requirements based on Documentation Instructions of the LPs.


• Problem Resolution – ensure issues are tackled immediately and escape to Supervisors when there is potential costs impact.


• Continuously intensify relationships in order to maintain and protect customers.


• Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfaction.


• Ensure customers’ reports are timely and accurate.

Requirements

• Must have completed a bachelor's degree (specify if there is a specific degree needed)


• Excellent written and oral English communication skills


• Proven effective listening skills


• Demonstrated ability to work in a global team and matrixed environment


• Strong Microsoft office tools experience


• Ability to thrive in a fast-paced environment and have a positive attitude


• Ability to manage and prioritize multiple tasks


• Background experience working in a supply chain and logistics environment and/or shared services/captive business set-up is preferred

Core Competencies

Demonstrates strong communication and problem resolution skills while managing customer and vendor documentation in a logistics environment. Proven ability to enhance customer satisfaction through effective relationship management and service gap identification.

Highest-signal resume keywords

• Bachelor's Degree


• Logistics Procedure Compliance


• Microsoft Office Tools


• Problem Resolution


• Supply Chain Experience

ATS Optimization Keywords

Hard Skills

• Documentation Management


• Service Requirement Execution


• Cargo Delivery Coordination


• Service Gap Identification


• Report Accuracy

Soft Skills

• Effective Listening


• Team Collaboration


• Positive Attitude


• Task Prioritization


• Customer Relationship Management

Industry Keywords

• Supply Chain


• Logistics


• Shared Services


• Captive Business


• Global Team Environment