Customer Service Representative

Stack Sourcinggg; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Stack Sourcinggg in Pasig, Philippines is seeking detail-oriented Customer Service representatives for chat and email support. This on-site role emphasizes written communication and precise documentation within our systems.

90% of tasks are non-voice, with a virtual onboarding process and a straightforward workflow designed for efficiency. Night shifts are part of the schedule, and performance incentives accompany a competitive base salary.

Qualifications

• High school graduate or senior high school graduate.
• Strong written English with clear grammar and articulation.
• Typing speed of 30–35 WPM and basic computer proficiency.
• Willing to work in shifting schedules, including nights and weekends.

Responsibilities

• Manage and resolve customer inquiries via chat and email.
• Provide accurate product information and troubleshoot account issues.
• Document customer interactions clearly in the system.
• Maintain high satisfaction with professional written correspondence.

Skills

Written English

Typing 30-35 WPM

Basic Computer Skills

Education

High School or Senior High School

Job description

On-site - Pasig No Exp Required High/Senior High School Full-time

Job Description

Hiring: Chat and Email Support | 90% Non-Voice Complete our 100% Virtual Recruitment Process today.

We are seeking detail-oriented individuals for our Customer Service team. If you prefer written communication and are looking for an Easy Account with a streamlined workflow, this is the position for you.

Why You Should Apply

Primarily Non-Voice: 90% of tasks involve Chat and Email support.

Virtual Process: From application to onboarding.

Easy Account: Simplified workflows designed for efficiency and high success rates.

Compensation: Competitive base salary, night shift differential, and performance incentives.

Primary Responsibilities

Manage and resolve customer inquiries via digital messaging channels.

Provide accurate product information and troubleshoot account issues.

Document customer interactions clearly and concisely in the system.

Maintain high satisfaction ratings through professional written correspondence.

Requirements

Education: High School Graduate (Old Curriculum) or Senior High School Graduate.

Communication: Strong written English skills with a focus on grammar and clarity.

Technical: Basic computer proficiency and a typing speed of at least 30-35 WPM.

Flexibility: Willingness to work in shifting schedules, including nights and weekends.

Experience: Previous BPO experience is welcomed but not mandatory.

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