Customer Service Representative

Wheyking Inc.; Marikina; On-site; PHP 223,200 - 279,000; Full time

Job summary

Wheyking Inc. is looking for a versatile candidate to manage customer interactions and order fulfillment across platforms like phone, email, and social media. This role also includes serving as a Store Sales Assistant at the Marikina branch, ensuring a positive customer experience and resolving inquiries.

The ideal candidate should be college-level or graduate, possess good communication and customer service skills, and be ready to start ASAP.

Qualifications

• Must possess good communication skills and be computer literate.
• Results driven with customer service experience.
• Ability to be flexible and manage multiple tasks.

Responsibilities

• Manage customer interactions and order fulfillment across various channels.
• Handle customer inquiries, resolve issues, and manage complaints.
• Serve as a Store Sales Assistant at the Marikina branch.

Skills

Good communication skills

Computer literate

Customer service

Flexible

Results driven

Education

College level or College graduate

Job description

Job Description

A versatile role responsible for managing customer interactions and order fulfillment across diverse communication channels such as phone, email, Lazada, Shopee, Facebook, and SMS. Oversees the complete order process, including shipment documentation and proactive customer communication regarding order status. Ensures a positive customer experience by confirming orders and providing tracking numbers. Efficiently handles customer inquiries, resolves issues, and manages complaints professionally. Additionally, serves as a Store Sales Assistant at the Marikina branch to support in-store customers and undertakes other tasks as directed by management.

Qualification

• College level or College graduate
• Highly competent and results driven.
• Good communication skills.
• Flexible at all times.
• Computer literate & good customer service.
• Willing to start ASAP.
• Willing to be assigned in Marikina City.