Customer Service Associate / Sales Associate

MKS Workforce Management Services Inc.; Santa Rosa; On-site; PHP 240,000 - 360,000; Full time

Job summary

MKS Workforce Management Services Inc. is seeking a Customer Service Associate / Sales Associate in Makati City, Metro Manila. This full-time role focuses on delivering exceptional service, handling inquiries, and supporting sales growth while maintaining strong customer relationships.

Ideal candidates are high school graduates or above, with strong communication and a customer-oriented mindset. Willingness to work shifting schedules, weekends, and holidays is required.

Qualifications

• At least a high school graduate; college graduates and undergraduates are welcome.
• With or without experience; fresh graduates are encouraged to apply.
• Good communication and interpersonal skills.
• Customer-oriented, approachable, and patient.
• Willing to work on shifting schedules, weekends, and holidays.
• Able to work in a fast-paced retail environment.
• Willing to be assigned to a mall or department store.

Responsibilities

• Assist customers with product inquiries, promotions, and ongoing sales.
• Handle customer complaints, requests, and concerns professionally.
• Provide information regarding store policies, return and exchange procedures, and payment options.
• Assist customers with product availability and other shopping-related concerns.
• Coordinate with store personnel and other departments to resolve customer issues.
• Maintain a friendly, professional, and customer-focused approach at all times.
• Help ensure customer satisfaction and excellent service within the store.

Skills

Customer service

Sales

Communication

Interpersonal skills

Retail experience

Education

High school graduate

College graduates welcome

Undergraduates welcome

Job description

About the role

MKS Workforce Management Services Inc. is seeking a Customer Service Associate / Sales Associate to join our dynamic team in Makati City, Metro Manila. This is a full-time position that plays a vital role in driving customer satisfaction and supporting our sales objectives. As a Customer Service Associate / Sales Associate, you will be the frontline representative of our company, engaging with clients to understand their needs, providing exceptional service, and contributing to our sales growth. This position is essential to maintaining strong customer relationships and ensuring repeat business whilst achieving departmental sales targets.

Key responsibilities

• Assist customers with product inquiries, promotions, and ongoing sales.

• Handle customer complaints, requests, and concerns professionally.

• Provide information regarding store policies, return and exchange procedures, and payment options.

• Assist customers with product availability and other shopping-related concerns.

• Coordinate with store personnel and other departments to resolve customer issues.

• Maintain a friendly, professional, and customer-focused approach at all times.

• Help ensure customer satisfaction and excellent service within the store.

About you

• At least a high school graduate; college graduates and undergraduates are welcome.

• With or without experience; fresh graduates are encouraged to apply.

• Good communication and interpersonal skills.

• Customer-oriented, approachable, and patient.

• Willing to work on shifting schedules, weekends, and holidays.

• Able to work in a fast-paced retail environment.

• Willing to be assigned to a mall or department store.