Branch Client Services & Loan Support Specialist

Sumisho Motor Finance Corporation; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A financial services company in Makati seeks a Branch Customer Service Representative to manage various customer-related queries including loan inquiries and service issues. Candidates with a Bachelor's degree and 6 months to 1 year of experience are preferred, though fresh graduates are also encouraged to apply. The position requires excellent communication skills and the ability to handle calls and emails efficiently. This is an on-site role located in Paseo de Roxas, Makati.

Qualifications

• Bachelor's degree in Business Studies, Finance, Management or equivalent.
• 6 months to 1 year of experience in Customer Service.
• Fresh Graduates are welcome.

Responsibilities

• Handle inbound calls, SMS, and emails related to customer issues.
• Respond to customer complaints and escalate as necessary.
• Conduct tele-sales through outbound calls for repeat business.
• Endorse closed accounts to relevant departments.

Skills

Customer Service Skills

Communication Skills

Education

Bachelor's/College Degree in relevant fields

Job description

A financial services company in Makati seeks a Branch Customer Service Representative to manage various customer-related queries including loan inquiries and service issues. Candidates with a Bachelor's degree and 6 months to 1 year of experience are preferred, though fresh graduates are also encouraged to apply. The position requires excellent communication skills and the ability to handle calls and emails efficiently. This is an on-site role located in Paseo de Roxas, Makati.