Duties and Responsibilities
- Handling, updating, and assisting day‑to‑day loan consultant concerns/queries.
- Assisting BM's on pre‑screening documents/requirements submitted by the loans consultant.
- Boost sales engagement of assigned loan consultants per branch on delivering new/renewal accounts.
- Assist in the recruitment and onboarding of new loan consultants.
- Escalate concerns, complaints, and other issues being encountered to the immediate supervisor for quick kills and implement approved solutions on a case‑by‑case basis.
- Assist/execute programs implemented by the LC Relations Department.
- Perform such other tasks as may be assigned from time to time.
Key Requirements
- Willing to train in Ortigas, Pasig, for two (2) weeks (hotel, food, and travel expenses will be covered by the company).
- 1‑2 years of experience or a graduate of any 4‑year business‑related course, with relevant experience in banking and finance.
- Process‑oriented and technology‑inclined, organized, and can work in a fast‑paced environment.
- Can communicate confidently—both written and verbal—and is able to liaise with all departments and stakeholders.