Customer Service Representative

Private Advertiser; Makati; On-site; PHP 268,000 - 357,000; Full time

Job summary

Private Advertiser is seeking a Customer Service Representative to respond to inquiries across multiple channels, supporting products and services while collaborating with other teams to ensure a seamless customer experience.

Ideal candidates will have call center or sales exposure, be fluent in English and Tagalog (spoken and written), and be able to work shifting schedules including weekends and holidays.

Qualifications

• Experience in call center-based customer service or sales is an advantage.
• Fluent and clearly understandable English and Tagalog (oral and written)
• Willing to work shifting schedules, including weekends and holidays
• Strong attention to detail and analytical problem-solving approach
• Ability to handle customer inquiries, problems, and confidentiality

Responsibilities

• Identify and assess customers' needs to achieve satisfaction.
• Handle inquiries and/or complaints, provide solutions within time limits and follow up.
• Keep records of customer interactions and process accounts.
• Upsell, encourage retention, and introduce promotions to clients and player base.
• Provide excellent customer care to company clients and accounts.
• Adhere to company policies and procedures.

Skills

Customer service experience

Problem solving

Negotiation

Objection handling

Attention to detail

Analytical mindset

Education

College level / Grade 12 / Vocational

Job description

About the role

The customer service representative's main task is to respond to customer inquiries via different communication channels to support and respond related to the products and services we offer. This position also required to collaborate closely with other teams to ensure seamless customer experience and contribute to the overall success of the company.

Key responsibilities

• Identify and assess customers' needs to achieve satisfaction.
• Handle inquiries and/or complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution in a timely manner.
• Keep records of customer interactions, process customer accounts, and file documents.
• Make an upsell, encourage client retention, and introduce promotional campaigns to clients and player base.
• Provide excellent Customer Care service to company's clients and accounts.
• Ensure adherence to company policies, procedures and practices.
• Demonstrate a high level of empathy during the interactions with the caller.
• Understand the need for and maintain strict confidentiality at all times.

About you

• College level, Grade 12 or vocational course
• Previous call center-based Customer Service or sales experience is an advantage
• Can show experience of customer facing problem solving, negotiation, objection handling
• Must be able to work shifting schedule, including weekend and holiday work schedules
• Fluent and clearly understandable English and Tagalog speaking is a key requirement (both verbal and written)
• Keen attention to details when completing any task
• Strong analytical approach to problem solving
• Sound ability with account profiling abilities
• Tech Savvy; Knowledge of online gaming services is preferred but not required

About us

Our company provides the right talent to deliver exceptional service and support to our outsourcing partners. With an experienced management team, a genuine energy for positive, quantitative results and a focus on daily deliverables, we consistently strive to meet and exceed our customer's expectations. We offer highly customizable business arrangements to support and meet the growing needs of international partners. We are proud to be a fast-growing IT and outsourcing that actively invests in its people to ensure continuous growth and improvement in every team member that translates into high quality results for every client.