Gaming Account — Customer Service Representative

TRANSCOSMOS ASIA PHILIPPINES, INC.; Taguig; On-site; PHP 257,000 - 357,000; Full time

Job summary

TRANSCOSMOS ASIA PHILIPPINES, INC. is seeking an entry-level Customer Service Associate to handle inquiries via voice and non-voice channels.

You will assist with account, product, and service-related concerns and ensure timely resolutions based on established procedures. The role requires 6 months of BPO or customer service experience, good English communication, and willingness to work shifting schedules on-site in Taguig City.

Qualifications

• At least 6 months BPO or customer service experience.
• Finished at least Senior High School or 2nd yr. College Level.
• Experience in gaming, e-commerce, or technical support is an advantage.
• Good to excellent English communication skills.
• Comfortable handling both voice and non-voice support.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to work onsite in Taguig City.

Responsibilities

• Handle customer inquiries and concerns through voice and non-voice channels.
• Assist customers with account, product, and service-related concerns.
• Provide accurate information and timely resolutions based on established procedures.
• Assist with account access, transactions, promotions, and other gaming-related concerns.
• Document customer interactions and update account information accurately.
• Escalate complex issues to the appropriate team when necessary.
• Maintain professional and customer-focused communication at all times.
• Meet required quality, productivity, and customer satisfaction targets.
• Follow company policies, security guidelines, and standard operating procedures.

Skills

Customer service

English communication

Voice & non-voice support

Shift work

On-site work

Education

Senior High School

Some College

Job description

Key Responsibilities:

• Handle customer inquiries and concerns through voice and non-voice channels

• Assist customers with account, product, and service-related concerns

• Provide accurate information and timely resolutions based on established procedures

• Assist with account access, transactions, promotions, and other gaming-related concerns

• Document customer interactions and update account information accurately

• Escalate complex issues to the appropriate team when necessary

• Maintain professional and customer-focused communication at all times

• Meet required quality, productivity, and customer satisfaction targets

• Follow company policies, security guidelines, and standard operating procedures

Basic Requirements:

• At least 6 months BPO or customer service experience

• Finished at least Senior High School or 2nd yr. College Level

• Experience in gaming, e-commerce, or technical support is an advantage

• Good to excellent English communication skills

• Comfortable handling both voice and non-voice support

• Willing to work on shifting schedules, weekends, and holidays

• Willing to work onsite in Taguig City

• Can start ASAP