Retail Customer Support Agents

Talent Outsourcing Channel Solutions; Metro Manila; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive salary

On-the-job training

Career progression

Mentors

Health benefits

Performance incentives

Flexible scheduling

Job summary

Talent Outsourcing Channel Solutions in Metro Manila is seeking enthusiastic Retail Customer Support Agents to join our full-time team. You will be the primary contact for our retail customers across phone, email, and chat channels, delivering accurate information and resolving issues with professionalism.

You will handle orders, returns, refunds, and product inquiries while maintaining detailed records and contributing to team goals.

Qualifications

• Minimum high school diploma; no experience required.
• Experience in customer service or retail preferred, especially call centre.

Responsibilities

• Respond to customer inquiries via phone, email, chat and other channels.
• Process orders, returns, exchanges and refunds accurately.
• Troubleshoot product-related issues and provide solutions.
• Maintain detailed customer records and logs.
• Escalate complex issues to senior team members when needed.
• Provide product information and recommendations to assist purchasing decisions.
• Follow company policies while delivering exceptional service.
• Collaborate with team to meet departmental goals.
• Identify opportunities to improve customer experience and provide feedback.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

English fluency

Flexibility

Education

High school diploma

Tools

CRM software

Job description

About the role

Talent Outsourcing Channel Solutions is seeking enthusiastic and customer-focused Retail Customer Support Agents to join our growing team in Metro Manila. This is a full-time position where you will be the primary point of contact for our retail customers, providing exceptional support and assistance across multiple communication channels. As a Retail Customer Support Agent, you will play a vital role in maintaining customer satisfaction, resolving issues efficiently, and representing our brand with professionalism and dedication.

What you'll be doing

• Responding to customer inquiries via phone, email, chat and other communication channels in a timely and professional manner
• Processing customer orders, returns, exchanges and refunds accurately and efficiently
• Troubleshooting product-related issues and providing solutions to customer problems
• Maintaining detailed and accurate customer records and interaction logs in our systems
• Escalating complex issues to senior team members or management when necessary
• Providing product information and recommendations to assist customers with their purchasing decisions
• Following company policies and procedures while delivering exceptional customer service
• Contributing to a positive team environment and supporting colleagues to achieve departmental goals
• Identifying opportunities to improve customer experience and providing feedback to management

What we're looking for

• High school diploma or equivalent qualification; AT LEAST HS/SHS GRAD + NO EXPERIENCE NEEDED
• Proven experience in a customer service or retail environment, preferably in a call centre setting
• Excellent communication skills, both written and verbal, with a clear and professional manner
• Strong problem-solving abilities and the capacity to handle challenging customer situations calmly and professionally
• Proficiency with computer systems and customer relationship management (CRM) software
• Ability to multitask and manage multiple customer interactions simultaneously
• Patient, empathetic approach to customer interactions with a genuine desire to help
• Reliable attendance and punctuality with the ability to work flexible schedules as required
• Fluency in English; additional language skills are advantageous
• Willingness to undergo training and develop product knowledge

What we offer

• Competitive salary package commensurate with experience and qualifications
• Comprehensive on-the-job training to ensure you have the skills and knowledge needed to succeed
• Opportunities for career progression and advancement within the organisation
• A supportive and collaborative team environment with experienced mentors
• Employee benefits including health and wellness initiatives
• Performance-based incentives and rewards programmes
• Flexible scheduling options where possible to support work-life balance

About us

Talent Outsourcing Channel Solutions is a leading provider of customer service and business process outsourcing solutions. We are committed to delivering high-quality support services to our clients whilst maintaining a workplace culture that values professionalism, integrity and employee development. Our team is dedicated to building strong customer relationships and creating meaningful experiences for those we serve. We believe in investing in our employees and providing them with the tools, training and support they need to excel in their roles.