Customer Service Representative

Gainstrong Talent Solutions; Makati; Hybrid; PHP 167,400 - 279,000; Full time

Benefits offered by this job

₱15,000 Sign-On Bonus upon Hiring

Job summary

A leading recruitment agency is seeking an experienced Customer Service Representative in Makati City. The role involves managing customer complaints, providing effective resolutions, and ensuring customer satisfaction. Candidates must have a minimum of 2 years experience in customer complaint management and be willing to work onsite with shifting schedules. This position offers a sign-on bonus of ₱15,000 upon hiring and emphasizes strong problem-solving and communication skills.

Qualifications

• At least High School / Senior High School Graduate.
• Willing to work onsite in Makati City.
• Amenable to shifting schedules.
• Minimum of 2 years experience in Customer Complaint Management.

Responsibilities

• Manage customer complaints, escalations, and retention cases.
• Provide effective resolutions while ensuring customer satisfaction.
• Accurately document cases and follow escalation protocols.

Skills

Problem-solving skills

Customer retention

Complaint management

Good communication skills

Education

High School / Senior High School Graduate

Job description

Job Description

(₱15,000 Sign-On Bonus upon Hiring)

Location: Makati City

Work Setup: Blended (Onsite & WFH)

Shift: Shifting Schedule

Job Summary

We are seeking an experienced Customer Service Representative to handle customer concerns, complaints, and escalations. This role requires strong problem‑solving skills and experience in customer retention and complaint management.

Key Responsibilities

• Manage customer complaints, escalations, and retention cases
• Provide effective resolutions while ensuring customer satisfaction
• Handle complex customer interactions with professionalism and empathy
• Accurately document cases and follow escalation protocols
• Collaborate with internal teams to resolve customer issues

Qualifications

• At least High School / Senior High School Graduate
• Willing to work onsite in Makati City
• Amenable to shifting schedules
• Good communication skills
• Minimum of 2 years experience in Customer Complaint Management
• (Retention / Escalation handling)