Customer Care CSR: Escalations & Retention (Hybrid)

Gainstrong Talent Solutions; Makati; Hybrid; PHP 167,400 - 279,000; Full time

Benefits offered by this job

₱15,000 Sign-On Bonus upon Hiring

Job summary

A leading recruitment agency is seeking an experienced Customer Service Representative in Makati City. The role involves managing customer complaints, providing effective resolutions, and ensuring customer satisfaction. Candidates must have a minimum of 2 years experience in customer complaint management and be willing to work onsite with shifting schedules. This position offers a sign-on bonus of ₱15,000 upon hiring and emphasizes strong problem-solving and communication skills.

Qualifications

• At least High School / Senior High School Graduate.
• Willing to work onsite in Makati City.
• Amenable to shifting schedules.
• Minimum of 2 years experience in Customer Complaint Management.

Responsibilities

• Manage customer complaints, escalations, and retention cases.
• Provide effective resolutions while ensuring customer satisfaction.
• Accurately document cases and follow escalation protocols.

Skills

Problem-solving skills

Customer retention

Complaint management

Good communication skills

Education

High School / Senior High School Graduate

Job description

A leading recruitment agency is seeking an experienced Customer Service Representative in Makati City. The role involves managing customer complaints, providing effective resolutions, and ensuring customer satisfaction. Candidates must have a minimum of 2 years experience in customer complaint management and be willing to work onsite with shifting schedules. This position offers a sign-on bonus of ₱15,000 upon hiring and emphasizes strong problem-solving and communication skills.