Customer Service Representatives in Manila & Cebu. Salary upto 25K-40K.

Gratitude Philippines; Pasay; On-site; PHP 300,000 - 420,000; Full time

Job summary

A customer service oriented company in the Philippines is seeking a Customer Service Representative to provide exceptional support via phone, email, and chat. The ideal candidate will have 3-5 years of experience in customer service, strong communication skills, and the ability to handle multiple tasks in a fast-paced environment. This role requires proficiency in customer service software and a customer-focused attitude to enhance overall satisfaction.

Qualifications

• 3–5 years of experience in customer service or a related field.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.

Responsibilities

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with product inquiries and order status.
• Resolve customer complaints in a timely and professional manner.
• Document all customer interactions and feedback accurately.
• Collaborate with team members to improve service processes.

Skills

Strong communication skills

Interpersonal skills

Customer-focused

Proficient in customer service software

Education

Bachelor’s degree in a relevant field

Job description

Description

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with product inquiries, order status, and troubleshooting issues.
• Resolve customer complaints in a timely and professional manner.
• Document all customer interactions and feedback accurately.
• Collaborate with team members to improve service processes and enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 3–5 years of experience in customer service or a related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in using customer service software and CRM systems.
• Qualities and Traits: Customer-focused with a positive attitude.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks effectively.