Make Your Next Move | Telco CSR | ₱21K | TTEC Bacolod

TTEC; Iligan; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Health and wellness incentives

Tuition reimbursement

PTO (paid time off) potential

Job summary

TTEC is seeking a Customer Service Representative to work onsite in Bacolod. You’ll resolve escalated or complex calls, provide quick answers, and consult on products with compassion.

You’ll make the difference between an average and exceptional customer experience, with emphasis on doing the right thing for each caller. In this role you’ll handle inquiries, conduct research to resolve issues, and demonstrate product knowledge.

Qualifications

• Completed senior high school or two years in college.
• Requires at least 12 months BPO experience.
• Recognize, apply and explain your product or service knowledge.
• Computer experience

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

BPO experience

Customer service

Communication

Computer skills

Education

Senior High School diploma or some college

Tools

Computer experience

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Bacolod, you’ll be a part of bringing humanity to business. #experienceTTEC.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Bacolod, Monday to Friday from 10am to 3pm at Level 2 Robinsons Cybergate Center, Araneta Avenue, Singcang Airport.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one. Your experience in the industry is valued here.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college

• Requires at least 12 months BPO experience

• Recognize, apply and explain your product or service knowledge

• Computer experience

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/phl/ for more information.