Telco CSR Careers | ₱21K Package | TTEC Bacolod

TTEC; Iligan; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC in Bacolod is hiring a Customer Service Representative to resolve escalated calls, assist with product inquiries, and provide peace of mind to customers with compassionate guidance.

Join a team guided by our company values, offering career development and an inclusive culture. This onsite role at Robinsons Bacolod supports customer care excellence and growth opportunities.

Qualifications

• High school diploma or college coursework completed.
• At least 12 months of BPO experience required.
• Strong product knowledge and ability to explain it clearly.

Responsibilities

• Handle escalated or complex customer calls and resolve issues.
• Answer incoming communications from customers.
• Research and provide accurate answers to resolve queries.
• Explain product or service information with clarity and empathy.

Skills

Customer service

Excellent communication

Computer literacy

Problem solving

Education

Senior high school diploma

Two years college

Tools

MS Office

CRM software

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Bacolod, you’ll be a part of bringing humanity to business. #experienceTTEC.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Bacolod, Monday to Friday from 10am to 3pm at Level 2 Robinsons Cybergate Center, Araneta Avenue, Singcang Airport.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one. Your experience in the industry is valued here.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college

• Requires at least 12 months BPO experience

• Recognize, apply and explain your product or service knowledge

• Computer experience

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/phl/ for more information.