Dayshift Telco CSR | ₱21K | TTEC Bacolod

TTEC; Iligan; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

PTO

Health and wellness incentives

Tuition reimbursement

Career development

Job summary

TTEC is seeking a Customer Service Representative to be onsite in Bacolod, Philippines. You will handle escalated calls, provide product guidance, and resolve issues with compassion, contributing to a standout customer experience.

Minimum 12 months BPO experience and strong computer skills are required. The role offers an inclusive culture with a focus on development and a competitive benefits package.

Qualifications

• Completed senior high school or two years in college.
• Requires at least 12 months BPO experience.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Resolve escalated or complex customer calls with accuracy and empathy.
• Provide quick, accurate answers; consult on products to help customers.
• Deliver exceptional customer experiences that elevate overall satisfaction.

Skills

Customer service

Communication skills

Problem solving

Research

Computer experience

Education

Senior high school or two years in college

Tools

CRM software

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Bacolod, you’ll be a part of bringing humanity to business. #experienceTTEC.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Bacolod, Monday to Friday from 10am to 3pm at Level 2 Robinsons Cybergate Center, Araneta Avenue, Singcang Airport.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one. Your experience in the industry is valued here.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college

• Requires at least 12 months BPO experience

• Recognize, apply and explain your product or service knowledge

• Computer experience

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/phl/ for more information.