Customer Service Representative

BTBP PHILIPPINES OPC; Kabayan; On-site; PHP 201,000 - 234,000; Full time

Benefits offered by this job

Competitive salary

SSS/PhilHealth/Pag-IBIG

Performance incentives

Career growth

Paid training

Job summary

Brandlink PH is a fast-growing BPO delivering software-enabled outsourcing for global e-commerce clients. We seek energetic, solution-oriented individuals to join our expanding team in the City of Pines.

As a Customer Service Representative, you will be the primary contact for our international customers, handling inquiries, troubleshooting issues, and processing requests with empathy and professionalism. Training is paid, with opportunities for growth into leadership roles.

Qualifications

• Education: High School graduate or equivalent; college undergraduates welcome.
• Experience: At least 1 year in BPO (Voice/Non-Voice).
• English: Strong command of English, both written and spoken.
• Availability: Willing to work shifting schedules, including nights, weekends, and holidays.

Responsibilities

• Handle inbound inquiries via calls, email, and chat from international customers.
• Assist customers with account creation, verification, updates, and order inquiries.
• Process orders, track shipments, and manage refunds/returns efficiently.
• Provide Tier 1 technical support and troubleshoot product issues.
• Document all customer interactions in the CRM with accuracy and SLA compliance.
• Maintain up-to-date product knowledge to provide accurate information.

Skills

English communication

Typing speed

Multitask software tools

Education

High School Diploma or equivalent

Tools

Zendesk

Salesforce

Job description

About Brandlink

Brandlink PH is a fast-growing Business Process Outsourcing (BPO) company dedicated to serving global e-commerce clients. We focus on innovation and brand growth, providing software-enabled outsourcing services to bolster our clients' market presence. We are looking for energetic, solution-oriented individuals to join our expanding team in the City of Pines!

Role Overview

As a Customer Service Representative, you will act as the primary point of contact for our international clients’ customers. You will be responsible for ensuring a seamless customer service journey by handling inquiries, troubleshooting issues, and processing requests with empathy and professionalism.

Key Responsibilities

• Inbound Support: Manage incoming calls, emails, and chat inquiries from customers globally (US/Europe markets).
• Account Management: Assist customers with account creation, verification, authorization, and updates.
• Order Processing: Handle purchasing inquiries, process orders, track shipments, and manage refund or return requests efficiently.
• Troubleshooting: Provide Tier 1 technical support and troubleshooting for products, navigating customers through step-by-step solutions.
• Quality Assurance: Document all customer interactions accurately in the CRM system and ensure high-quality service that meets company Service Level Agreements (SLAs).
• Product Knowledge: Maintain up-to-date knowledge of client products and services to provide accurate information.

Qualifications

Minimum Requirements

• Education: At least High School Graduate (Old Curriculum) or Senior High School Graduate. College undergraduates and graduates are welcome to apply.
• Experience:
• Preferred: At least 1 year of BPO experience (Voice/Non-Voice).
• Note: Exceptional candidates with no experience but strong communication skills may be considered for specific campaigns.
• Communication: Strong command of the English language (both verbal and written).
• Technical Skills: Computer literate with good typing speed and the ability to navigate multiple software tools simultaneously.
• Availability: Willing to work on shifting schedules, including night shifts, weekends, and holidays.
• Location: Must be willing to work on-site in Baguio City.

Nice-to-Have (Advantageous)

• Background in E-commerce or Retail accounts.
• Experience with ticketing systems (e.g., Zendesk, Salesforce).
• Technical support background.

What We Offer

• Competitive Compensation: Monthly salary package ranging from ₱18,000 – ₱21,000 (depending on experience and account assignment).
• Government Benefits: Complete SSS, PhilHealth, and Pag-IBIG coverage.
• Incentives: Performance-based bonuses and attendance incentives.
• Career Growth: Opportunities for promotion to Team Lead, QA, or Trainer roles (we prioritize internal hiring).
• Training: Paid training period to equip you with the necessary skills.