Customer Service Representative

Azpired Inc.; Cebu City; On-site; PHP 237,000 - 321,000; Full time

Benefits offered by this job

Paid training from day one

Sign-on bonus PHP 10,000

Earn PHP 25,000 after contract signing

Incentives based on performance

Weekends off during training

Career growth opportunities

Job summary

Azpired Inc. in Cebu City is hiring a customer service specialist to handle inbound calls, chat, and email support for international accounts.

The role welcomes college undergraduates and graduates; no prior BPO experience required, with paid training from day one and various incentives. Work on-site with shifting schedules, weekends as needed; strong English, typing, and multitasking skills are expected. Sign-on bonus and earnings up to PHP 25,000 after contract signing.

Qualifications

• College undergraduates and graduates are welcome to apply.
• Customer service or BPO experience is an advantage, but not required.
• Fresh graduates and applicants with no BPO experience are encouraged to apply.
• Good English communication and comprehension skills.
• Strong interpersonal and customer service skills.
• Basic computer navigation and typing skills.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work on shifting schedules, holidays, and weekends if required.
• Ability to work independently and as part of a team.
• Strong problem-solving and critical-thinking skills.
• Must be professional, dependable, and goal-oriented.
• Willing to undergo training and continuous learning programs.
• Amenable to work on-site.
• Available to start immediately.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Address customer inquiries, concerns, requests, and complaints.
• Provide accurate information and solutions to customers and clients.
• Conduct outbound calls when necessary for follow-ups or customer assistance.
• Respond to customer concerns via chat and email support channels.
• Assist customers with payment processing, returns, and account-related concerns.
• Maintain excellent customer service standards and communication quality.
• Accurately document customer interactions and transactions in the system.
• Meet individual and team performance targets while maintaining service quality.

Skills

Customer service

BPO experience (advantage)

English communication

Interpersonal skills

Typing

Multitasking

Teamwork

Independent work

Education

College undergraduates welcome

Graduates welcome

Job description

Job Responsibilities

• Handle inbound customer calls professionally and efficiently.

• Address customer inquiries, concerns, requests, and complaints.

• Provide accurate information and solutions to customers and clients.

• Conduct outbound calls when necessary for follow-ups or customer assistance.

• Respond to customer concerns via chat and email support channels.

• Assist customers with payment processing, returns, and account-related concerns.

• Maintain excellent customer service standards and communication quality.

• Accurately document customer interactions and transactions in the system.

• Meet individual and team performance targets while maintaining service quality.

Qualifications

• College undergraduates and graduates are welcome to apply.

• Customer service or BPO experience is an advantage, but not required.

• Fresh graduates and applicants with no BPO experience are encouraged to apply.

• Good English communication and comprehension skills.

• Strong interpersonal and customer service skills.

• Basic computer navigation and typing skills.

• Ability to multitask and work in a fast-paced environment.

• Willingness to work on shifting schedules, holidays, and weekends if required.

• Ability to work independently and as part of a team.

• Strong problem-solving and critical-thinking skills.

• Must be professional, dependable, and goal-oriented.

• Willing to undergo training and continuous learning programs.

• Amenable to work on-site.

• Available to start immediately.
  

What we offer:

• Paid training from day one, subject to training terms and conditions

• Earn as much as PHP 25,000.00 after contract signing!

• Sign-on bonus worth PHP 10,000.00 after contract signing!

• Receive account-specific and performance-based incentives.

• Unlimited employee referral incentives!

• Weekends off during the training period.

• Opportunity to work with easy international accounts.

• Exclusive perks and discounts with corporate partners.

• Relax in our employee social lounge and sleeping areas.

• Career growth and skills development opportunities.

• Fast-track career advancement programs.

• Fun and engaging company events and activities.

Who we are:

Azpired Inc. is a world-class outsourcing solutions provider with offices in Cebu City and Cagayan de Oro. We deliver cost-efficient and high-quality services to clients across the United States, Canada, Australia, and New Zealand.

By combining industry expertise with advanced technology, we help businesses achieve better operational efficiency and stronger returns on investment.