Customer Service Representative

Neksjob Philippines; Ilocos Sur; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Equity incentive plan

Commission

Performance bonus

Incentives

Job summary

Neksjob Philippines is seeking motivated individuals for an entry-level customer support role in Ilocos Sur. You will assist customers by phone, identify needs, and provide clear guidance while adhering to company procedures.

No prior experience is required; training will be provided to help you learn our processes and deliver excellent service. This position offers growth opportunities and on-site work in the Philippines.

Qualifications

• Clear communication skills in spoken and written English.
• Basic computer literacy and familiarity with common software.
• Strong listening and problem-solving abilities to handle customer inquiries.

Responsibilities

• Receive and respond to customer calls.
• Identify customer needs and provide appropriate assistance.
• Answer questions clearly and accurately.
• Help customers resolve basic concerns.
• Record call details in the company system.
• Follow established customer service procedures.
• Escalate issues when extra support is needed.

Skills

Good spoken and written communication

Basic computer skills

Good listening and problem-solving

Job description

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Government Mandated Benefits

Professional Development

Job Training, Professional Development

Job Overview

We are looking for motivated individuals to assist customers by phone. This is an entry-level opportunity, and applicants without previous experience are welcome.

Responsibilities

• Receive and respond to customer calls.
• Identify customer needs and provide assistance.
• Answer questions clearly and accurately.
• Help customers resolve basic concerns.
• Record call information in the company system.
• Follow customer service procedures.
• Escalate issues when additional assistance is required.

Qualifications

• Good spoken and written communication skills.
• Basic computer skills.
• Good listening and problem-solving abilities.

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