Customer Service Representative

Jain International Trade Organisation - India; Hinoba-an; On-site; PHP 159,000 - 239,000; Full time

Job summary

Torero Softwares Ltd is hiring Customer Support Executives to assist clients using our medical software Medica Ultimate. This role involves handling inbound support calls, resolving queries related to software usage, billing, accounting, and GST via phone and remote tools (AnyDesk / UltraViewer).

The candidate should have a commerce background with at least 6 months in customer support, knowledge of accounting and GST, and familiarity with AnyDesk/UltraViewer.

Qualifications

• Min. 6 months of experience in customer support.
• Knowledge of accounting & GST concepts is preferred.
• Familiarity with remote tools (AnyDesk/UltraViewer) for troubleshooting.

Responsibilities

• Handle client calls and resolve software-related queries.
• Provide support with accounting, GST, and billing features.
• Use AnyDesk/UltraViewer for remote troubleshooting.
• Coordinate with internal teams when needed.

Skills

Basic accounting

Basic accounting support

Communication

Interpersonal skills

Analytical skills

Teamwork

Willingness to learn

Initiative

GST knowledge

Accounting software

Education

Commerce graduate

Tools

MS Excel

MS Word

Tally

AnyDesk

UltraViewer

Job description

Torero Softwares Limited • Mumbai • Posted 10 months ago • Updated 10 months ago

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements: Rare client visits.

Skills:

• Basic Accounting Support
• Basic Accounting
• Good Communication is must, Microsoft office
• Good understanding of accounting and tax concepts Basic proficiency in Tally, MS Excel, and Word Strong analytical and interpersonal skills Willingness to learn and take initiative Ability to work in a team environment
• Proven experience in B2B SaaS or enterprise technology sales
• Experience working in B2B SaaS or tech products

Job Title

Customer Support Executive

Location

On-site – Lower Parel, Mumbai

Company

Torero Softwares Ltd

Timings

Mon–Sat, 10:00 AM – 7:00 PM

Role Overview

Torero Softwares Ltd is hiring Customer Support Executives to assist clients using our medical software Medica Ultimate. This role involves handling inbound support calls, resolving queries related to software usage, billing, accounting, and GST via phone and remote tools (AnyDesk / UltraViewer).

Key Responsibilities

• Handle client calls and resolve software-related queries
• Support clients with accounting, GST, and billing features
• Use AnyDesk / UltraViewer for remote troubleshooting
• Coordinate with internal teams when needed

Requirements

• Min. 6 months of experience in customer support
• Commerce graduate preferred (B.Com or equivalent)
• Knowledge of accounting & basic GST
• Familiarity with AnyDesk / UltraViewer
• Strong problem-solving and communication skills

Why Join Us?

• Work with a leading healthcare software company
• Gain real-world experience in software and accounting support
• Friendly team and growth opportunities

Responsibilities

Its Customer Support Executive Role.Basically, you get calls from our customers who are already using our software for queries related to software, accounting, billing, GST and you resolve their queries by taking access of their system online via remote tools like Anydesk / Ultraviewer and then resolve their queries.