Customer Service Representative

Six Eleven Global Services; Davao City; Sur place; PHP 201 000 - 290 000; Plein temps

Résumé du poste

SixEleven, a Philippines-based BPO leader since 2006, operates from Davao City and nearby sites, delivering 24/7 support to technology-driven firms.

The Customer Service Representative role focuses on handling inquiries, providing accurate information, and resolving issues promptly to ensure customer satisfaction.

You'll work with CRM and IVR tools, communicate clearly, and contribute to a positive experience while supporting sales, marketing, and customer support initiatives.

Qualifications

• Handle customer inquiries and resolve issues professionally.
• Provide accurate information and ensure customer satisfaction.
• Communicate clearly and empathetically.

Responsabilités

• Assist customers and resolve issues with CRM and IVR tools.
• Maintain positive customer experiences and document interactions.

Connaissances

Customer service

Communication

Problem solving

Outils

CRM software

IVR systems

Description du poste

Handle customer inquiries and concerns professionally, provide accurate information, and assist in resolving issues efficiently. Maintain clear and effective communication while ensuring customer satisfaction and a positive overall experience.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Business Support Services 1,001-5,000 employees

SixEleven, a BPO leader since 2006, prioritizes precision and promptness in solutions. Operating from Davao, General Santos, Digos, and Cagayan cities, they offer 24/7 support, integrating cutting-edge tech for streamlined operations. Their Filipino-owned center specializes in Sales, Marketing, and Customer Support, employing modern facilities and advanced technologies like interactive voice responses and CRM services. Committed to enhancing corporate productivity, growth, and profitability for technology-driven firms.

SixEleven, a BPO leader since 2006, prioritizes precision and promptness in solutions. Operating from Davao, General Santos, Digos, and Cagayan cities, they offer 24/7 support, integrating cutting-edge tech for streamlined operations. Their Filipino-owned center specializes in Sales, Marketing, and Customer Support, employing modern facilities and advanced technologies like interactive voice responses and CRM services. Committed to enhancing corporate productivity, growth, and profitability for technology-driven firms.

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a customer services representative?

What can I earn as a Customer Service Representative